Sam Mack Email and Phone Number

Supervise and lead a team of 5 Engineers through projects, goals and corporate initiatives ensuring quality and timely completion.Product owner of automated operating system installation tools, automated patch installation tools and development release lifecycles.Process owner for evaluations of 3rd party software and 3rd party hardware for use alongside monarch(TM) grid management software.Design and build SCADA systems including workstations, servers, networking equipment and 3rd party software/tools to current NERC/CIP standards.Research and develop new system security standards utilizing industry compliance guidelines and specialized 3rd party tools.Host cross department training on new standards, procedures and procurement changes for common 3rd party tools.Subject matter expert in backup and disaster recovery procedures and tools.

Design and build SCADA systems including workstations, servers and networking equipment to current NERC/CIP standards.Deploy and configure server and workstation operating systems via automation and custom OS hardeningResearch and develop new system security standards and update appropriate internal documentationConfigure 3rd party tools such as Symantec Anti-Virus, Trend Micro, Tripwire and Veritas

Serve as an escalation point for L2 and L3 technical issues pertaining to desktop and server infrastructure.Areas of expertise include Microsoft desktop and server operating systems, workstation and server virtualization, mobile device support, Microsoft Active Directory, Microsoft Exchange, workstation and server backup management and configuration.Subject matter expert for server and workstation backup software.Manage self-initiated and escalated tickets through troubleshooting and completion with the use of ITIL methodology.Led a team of 12 NOC Technicians in one of North America's largest POS deployments.

Managed procurement and ordering for 15 customer accountsTroubleshoot and diagnose desktop and server issuesAssist customers remotely using industry specific software and applicationsManage service tickets and provide oversight through completionMonitor and maintain hardware and software backup solutions