Sam Mack Email & Phone Number

Greater Minneapolis-St. Paul Area

• Provide quality control governance to issues identified that impact Home Lending Servicing customers to ensure appropriate corrective action, remediation and communication.
• Influence business partners to improve the customer experience, as well as, create strong risk management and effective controls through a high level of collaboration and credible challenge.
• Align complaint governance activities with oversight programs in Operational Excellence and Control to maximize the reduction of future complaint and resulting remediation.
• Maintain a balance between risk mitigation and operational efficiency while implementing and monitoring compliance management programs.
• Combine project management skills, technological skills, and data knowledge to develop and implement early warning reporting for senior leadership.

Greater Minneapolis-St. Paul Area

• Governed end-to-end compliance initiatives for over $16.4 billion in joint venture loan volume spread across 60 entities for the consumer lending Wells Fargo Venture business lines.
• Managed oversight and support for $5 million Wells Fargo Insurance remediation effort.
• Influenced team leads, project sponsors, and other key stakeholders to facilitate management of the $2 million budget and monthly forecast.

Greater Minneapolis-St. Paul Area

• Oversaw internal audit review for Wells Fargo Ventures and led top-of-house initiatives for Information Security directives and Risk and Control Assessments (RCSA).
• Reduced overall risk for the company by collaborating with Real Estate Compliance and Operational Risk team (RECOR) to complete testing of critical components of the OCC Exam.
• Analyzed risk for underwriting, closing and other business processes on an average portfolio of $14 million for Private Mortgage Banking.

Bachelor’S Degree, Accounting

Organizational Leadership