Sam Mason Email & Phone Number

-Answer helpline calls and emails in a timely and professional manner-Provide information, resources, legal support, or lawyer referrals- Demonstrate compassion, patience, and enthusiasm for supporting members of the LGBTQ+ and HIV+ communities-Work collaboratively with other volunteers and the GLAD Answers staff

Jamaica Plain, Massachusetts

-Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations-Complete and appropriately delegate tasks assigned during scheduled shift, including:-Correct cash handling-Accurate use and maintenance of the Point of Sale (POS) system-Accurate and timely data entry in both the POS system and inventory tracking system-Ensure adherence with security measures and safety compliance-Maintenance of an organized and clean store-Management of visitor log-End-of-day daily update emails-Ensuring accurate collection of monetary data

Jamaica Plain Massachusetts

• Greet/check-in all customers in a warm and professional manner • Aid customers in selecting products• Demonstrate product knowledge• Use POS/cash handling systems• Fulfilling customer orders• Participate in general housekeeping duties for the store• Upholding company policies and procedures and local/state regulations

• Collaborated with members of a faculty-led national research team to organize and plan a research project exploring reproductive rights in a post Roe v. Wade world.• Accumulated and evaluated peer-reviewed literary works, law reviews, and current government policy.• Analyzed and coded qualitative data using grounded theory methodology.• Awarded the College of Liberal Arts Dean’s Undergraduate Research Grant.• Presented research in the UMass Boston Undergraduate Research Showcase.

Boston, Massachusetts, United States

• Developed and facilitated lesson plans on writing techniques, culminating in a critical intersectional lens. • Evaluated and communicated students’ assignments and overall performance.• Coordinated with students to meet one on one for office hours to provide support and feedback.

• Delivered best-in-class customer experience while maintaining operational integrity and compliance throughout the store• Fulfilled and packed customer orders and move completed orders from fulfillment areas to the sales floor for pick up.• Promoted a work environment that is positive, customer-service oriented, and compliant with established policies and procedure.• Executed inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership.• Reported any observed inconsistencies or hazards to Store Leadership.

Boston, Massachusetts, United States

‣ Communicated clearly and positively with coworkers and management‣ Maintained high standards of customer service during high-volume, fast-paced operations‣ Demonstrated ability to keep bar organized, stocked, and clean‣ Monitored cash registers and collected payments for drinks and food‣ Advertised, marketed, and recommended menu options to intreat guest satisfaction‣ Created a welcoming environment for visiting guests providing a memorable experience‣ Attended and completed a 50 hour intensive beverage certification course demonstrating a high knowledge of wine, spirits, and beer

Bachelor Of Arts - Ba, Women'S, Gender, And Sexuality Studies, Public Policy

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies