Sam Mayhew Email & Phone Number

Alabama, United States

Configuration and maintenance of RezFinish web using SQL. Configuration and maintenance of quality control using SAP Concur Compleat. Assist other teams in troubleshooting booking tools Concur, Deem, RezDesk and GetThere.

Hoover, Alabama

Serves as team member of department in consultation and decision making during implementations to include configuration and customization of new accounts, ensuring customer requirements are implemented with quality and accuracy.Configuration of online booking tools (Concur GetThere and Deem), profile systems and internal proprietary products such as RezDesk, RezLogix, and RezData both for new requests and changes to products.Analyzing proposed changes of product design to determine effect on overall product and system.Assists in prioritization of configuration admin workload.Maintains professional and technical knowledge by attending educational workshops and participating in professional trainings.

Hoover, Alabama

Provide support by phone and email regarding to internal and external customers for ADTRAVs online tools.Read/Follow up on support emails throughout the day.Running scheduled tasks throughout the week for multiple accounts.Working with product support to solve issues with accounts.Working with the online booking tools on simple implementation tasks.Working with the BSG department on solutions, programming requests, and various systems maintenance.Determine minimal use-case to recreate issues, solve issues if possible, or provide concise details to development for further analysis and resolutionTriage issues relating to development or network issues.Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where neededProcess documentation.Troubleshoots problems with computer systems

New York, New York

Provide backup and recovery engineering for various accounts in Linux, Unix, AIX and Windows servers using IBM Tivoli and IBM Spectrum Project. Roles include: Server troubleshooting and remediation for failed/missed backups, file retores for customers, maintaining tape libraries, change management, documentation creation for all procedures and providing various reports for accounts using Office 365.

London, United Kingdom

Company name changed to xTECH360.

Birmingham, Alabama Area

Responsible for pulling product, filling machines, pulling money from the machines, and the inventory of product needed. Maintaining good customer service by providing good service to each account.

Albertville, Al

Responsible for pulling product, filling machines, pulling money from the machines, and the inventory of product needed.Maintaining good customer service by providing good service to each account.

Irondale, Al

Managed the vending routes and route drivers.Kept up customer relations by staying in contact with all clients.Reconfigured routes to perform more efficiently.Trained new route drivers.

Nursing

High School Diploma