• Establish a strategic advisor relationship with 30+ clients, from the post-sale handoff through the life of their partnership with WalkMe including onboarding, showcasing value/ROI, and ensuring renewal.• Design and implement UX/UI enhancements on both internal and customer-facing websites.• Demonstrate and articulate ROI of WalkMe based on specific client goals and KPIs, providing both a qualitative and quantitative-based understating of how improvements are making an impact.• Actively seek, design, and share latest best practices and product enhancements with clients to ensure their solutions are iteratively and continuously improving.• Monitor customer utilization trends and feedback and provide recommendations based on this to the WalkMe product team, following up on key items to ensure enhancements meet client expectations.• Identify risk and create actionable and trackable success plans to reduce risk for churn and ensure customers stay on track.

• Managed 20-30 enterprise level clients as the post-sale main point of contact responsible for implementing, supporting, and renewing/expanding employee advocacy and internal communications solutions on Dynamic Signal’s VoiceStorm platform.• Guided clients though both desktop and mobile (iOS and Android) based platform setup, designing communities from both a functionality and content focused perspective• Proactively delivered both qualitative and quantitative data-backed insights to clients, in both regular reports and QBRs, focused specifically on showing value, identifying opportunities, and progress on long term goals.• Assisted with team development including seeking new best practices, designing reproducible custom solutions, and interviewing/training new team members.• Managed Oracle’s entire content strategy for IoT and Customer Experience sales teams which included finding content, writing social copy, and tailoring daily offerings based on performance and feedback from the team.

• Managed day-to-day planning, reporting, and execution of national and international e-mail campaigns, via the Acxiom Impact platform, for Skype and AT&T. • Acted as liaison between various in-house teams and client contacts, ensuring clear communication of the client's expectations, managing project timelines, and confirming deadlines were not missed. • Developed numerous custom SQL queries to analyze campaign performance and highlight opportunities for clients to optimize and better satisfy campaign KPIs. • Responsible for helping to seek out and implement new process efficiencies while at the same time ensuring high campaign quality standards were always met.

• Managed all social media communities, engaging and broadening the BYU Radio Audience. Grew station's Facebook audience by 20% and Twitter followers by 30%.• Coordinated with several different teams to assure all 15 original shows were promoted effectively through both social media and on-air promotions. • Wrote, recorded, and produced on air spots for both internal and underwritten promotions.• Produced content for numerous marketing efforts including campus events, email newsletters, and underwriting promotions. • Awarded Gold UBEE from the Utah Broadcasters Association for best overall station promotional spot.

• Managed and created personal relationships with clients, focused on building an understanding of the paper’s audience and how to effectively reach it• Tailored client-specific recommendations based on client input and a keen personal understanding of the available options• Was able to turn a troublesome client into the top account on the list though careful listening and mediation between both the design team and the client