Key Responsibilities:• Facilitate and deliver training programs to Department of Human Services (DHS) staff at all levels via face-to-face or virtual classroom • Liaise with external training providers to deliver training and ensure their resource requirements are available • Receive training and investment documentation and assess staff availability and training needs • Mentor and coach Training Support Officers Key Achievements:• Awarded the 2013 Significant… Show more Key Responsibilities:• Facilitate and deliver training programs to Department of Human Services (DHS) staff at all levels via face-to-face or virtual classroom • Liaise with external training providers to deliver training and ensure their resource requirements are available • Receive training and investment documentation and assess staff availability and training needs • Mentor and coach Training Support Officers Key Achievements:• Awarded the 2013 Significant Achievement Award for Customer Focus• Built a strong National Learning Network (NLN) presence within Southern NSW, where previously it was limited support from ACT.• Successfully implemented the ‘Using Strengths and Building Relationships’ training program• Actively supported the implementation of L&D material/products of new initiatives or national priorities• Contributed to positively marketing the Learning and Development Branch our products and services Show less

Have worked in multiple projects within the department, my most recent role was within the Learning and Development Branch. This project was to provide an integrated approach to career development. Employees will understand the capabilities required of them, conduct assessments of their proficiency against these competencies and identify learning and development opportunities that will help them perform well. Key responsibilties:Responsibilities:• Provide meaningful, structured and… Show more Have worked in multiple projects within the department, my most recent role was within the Learning and Development Branch. This project was to provide an integrated approach to career development. Employees will understand the capabilities required of them, conduct assessments of their proficiency against these competencies and identify learning and development opportunities that will help them perform well. Key responsibilties:Responsibilities:• Provide meaningful, structured and accredited learning options to build and maintain a skilled and professional work force • Contribute to the project plan, work breakdown schedule and other project documents• Manage, monitor and support the pilot implementation • Facilitate trainer familiarisation sessions, training for Super-users and the networkKey Achievements:• Effectively communicated the projects objectives to key stakeholders• Initiated and managed relationships with key stakeholders• Coordinated and facilitated the trainer familiarisation session Show less

Responsibilities:• Provide Technical assistance and support to the Illawarra Region and Virtually to Southern NSW• Manage the Quality Portfolio for the team – by reviewing, analysing and identifying trends, learning needs etc for the Team• Analyse quality and correctness of coding, decisions made and claims processed, to identify trends in the work place• Establish and maintain beneficial working relationships with the Wollongong Leadership Team to develop and maintain key… Show more Responsibilities:• Provide Technical assistance and support to the Illawarra Region and Virtually to Southern NSW• Manage the Quality Portfolio for the team – by reviewing, analysing and identifying trends, learning needs etc for the Team• Analyse quality and correctness of coding, decisions made and claims processed, to identify trends in the work place• Establish and maintain beneficial working relationships with the Wollongong Leadership Team to develop and maintain key learning needs, and addressed quality performance issues.• Identify training needs and provide relevant training based on these needs – utilising all available training material including online resources• Provide coaching and mentoring to support individual and team development, quality and correctness of decision making and technical knowledge and skills• Maintain my own technical knowledge and skills• Promote new initiatives, existing programs and legislative changes Show less