Sam Mckenna Email & Phone Number

Boston, Ma, Us

Oversee IT Team, Systems, and Operations.Lead design and development efforts for customization of the company's ERP software, Microsoft Dynamics NAV.Implement software, policies, and procedures to harden the company's cyber-security posture and Disaster-Recovery Plan based on CIS20 Controls.Develop software to enhance Annual Physical Inventory process and lead team counting 180,000sqft warehouse each year. Directed full-scale re-implementation of company Warehouse Management System to facilitate traceability of physical Items/Lots and increased efficiency throughout warehouse.Support efforts to move front- and back-office positions remote and hybrid.Design a QR-based document management solution, integrating document scanning with the ERP system for simplified department access to documents.Build and implement custom Online Ordering Solution allowing Customers ability to place Orders online. Recently replaced with third-party system, including mobile app - completed direct integration with company's ERP system.Act as Project Manager and Technical Lead for implementation of Electronic Data Interchange (EDI) in Siegel's ERP for Procurement Team.Build and implement custom web-based transportation routing solution, increasing efficiency and accuracy of planning outbound shipments. Integrated directly with existing ERP and Telematics solutions.Create processes to provide continuous control and scalability of business using the company's ERP system.Build and implement data warehouse solution to provide accessible business intelligence reporting to end-users via Tableau, Microsoft Power BI.

Wholesale distributor of internationally sourced products.

We build beautiful websites and functional software to increase customer retention and improve productivity at your business.

Provide remote and on-site technical support to business customers.Implement support ticketing system (Autotask) and customize for company’s needs. Write multiple interfaces between Autotask and Quickbooks using available APIs to transport time entries, quotes/invoices, and hardware billing items between both systems. Design, implement & support: *Phone systems *Microsoft Active Directory *Microsoft Exchange (Online & On-Prem) *Web & application server networks in Amazon AWS *Cisco & Extreme Networks enterprise *Custom web applications *Wordpress themes & plugins for CRM, HRM, eCommerce.Troubleshoot & administer full-stack (SAN, RDP load-balancer, server, endpoint) terminal server environments for numerous clients. Consult clients on technology needs to meet compliance requirements such as HIPAA and PCI. Moved to MA to administer & support Northeast business expansion.

Provided Tier II technical support for inbound-calling customers. Performed tuneups, antivirus scans & software installation.Sold contract renewals and software to existing customers.Wrote scripts to rebuild company CRM database to owner’s specifications.Created custom browser extension used internally for improved technician workflow.

Bar Harbor, Me, Us

Design and implement improved network infrastructure equipment and topology. Programmed, upgraded & maintained Extreme switches for Building Automation Systems (BAS) and telecommunications networks. Troubleshot and remediated issues with Avaya analog and IP phones.Cleaned up and maintained programming and line-cards within Avaya PBX. Designed and executed firewall rules for production and development systems at WAN and LAN levels. Trained staff on PCI compliance for Aruba Networks wireless systems. Maintained, documented, installed and monitored enterprise wireless access points and controllers. Scheduled and operated with contractors to upgrade 96-strand fiber to 1728-strand ribbon fiber for redundant campus fiber ring.

Belfast, Maine, Us

Managed all IT-related purchases, business relations, and equipment.Trained staff to use technology for improved productivity.Design, implement and support: *online forms to increase staff efficiency and eliminate paper forms *Google Apps for Nonprofits *LDAP server with Google Apps integration *iPhones for all staff with MDM *new company website *custom web applications *hosted phone system *new IP subnets for printers, servers, admin, and phones *corporate and guest WiFi networks *new IDFs *wireless point-to-point infrastructure.Migrated website to new hosting platform to save on hosting costs.Met regularly with Management Team, Financial and Executive Directors to plan and budget future projects.

Belfast, Maine, Us

Provide Wordpress development services and utilize Git version control for site change tracking and team productivity.Met with clients to discuss needs and possibilities for designing and implementing advanced workflows within clients’ budgets.Created artwork for internal projects using Adobe Illustrator and Photoshop.Explored additional programming languages for CMS development and creation of company internal, external, and client websites.

Implement software to enhance network monitoring and uptime.Programmed and installed Cisco Nexus 7000 Network cores, Cisco and Extreme Networks Layer 2 and 3 switches.Provisioned and installed Aruba Wireless equipment.

Rockland, Me, Us

Answered customer phone calls requesting customer support for provided internet service.Planned and installed WiFi systems and internet service at office buildings, hotels, and residences.Managed cloud-based applications, and move on-prem applications to Amazon AWS.

Bachelor'S Degree, Computer Science

High School/Secondary Diplomas And Certificates