Sam Miles Email & Phone Number

Remote

Remote

Atlanta, Georgia

SummaryResponsible for guiding our new customers through the onboarding process from point of sale to the campaign launch date. I serve as the “face” of PureCars as well as work with several internal teams, including but not limited to: Customer Experience, Sales, Design and Performance. I manage the timeline, onboarding requirements, and the schedules of internal/external communication to gather the necessary information to guarantee that the transition is smooth and that our customers have an excellent first impression of PureCars.Primary ResponsibilitiesWork with all Agency and Major/Growth accountsInitiates the onboarding process with customersServes as the primary point of contact for dealers during the onboarding process Coordinates all pre-launch calls with dealers and Strategy Managers and Digital Specialists Manages the internal onboarding timeline and task lists to make sure all teams are on scheduleSubmit customer requests to internal teams (e.g., creative design requests for Display product and Co-Op so dealers can get reimbursed)Provides proper documentation of all communication with dealers to ensure a seamless transition to the Customer Experience teamMaintains extensive knowledge of the PureCars product suite, process, and auto industry trendsOrganizational Internal Relationships:Performance Managers (Search, Display, Social, Video and Fixed-Ops)Strategy ManagersStrategic Sales ExecutivesSet Up and Support TeamQuality Assurance TeamStrong analytical, quantitative, and problem-solving skillsAbility to manage multiple tasks and work with othersExcellent attention to detail, organizational skillsKnowledgable in creating and implementing new processes for Implementation, Setup and Support TeamsKnowledgable in Microsoft Office, Google AdWords, Google Analytics, DoubleClick, Google Tag Manager, CRM and Salesforce

Greater Atlanta Area

Responsible for initial account set up, SmartAdvertising support tickets, and various special projects as needed. Primary ResponsibilitiesInitial accounts set-up within applications used for PureCars productsAdWords, Doubleclick, Analytics, Facebook, VideoSetup of Google Tag Manager and Google Analytics accounts for tracking of campaign performanceDetermine lead conversions on Dealer’s sites based on the URL structureCommunicate account updates/changes to onboarding timeline to all involved teams. The central point in the onboarding process and will relay information to other teams as neededManage support tickets submitted by other teams in a timely mannerAssist in the management of team SOPs - to be updated as our process evolvesAssist with additional projects as needed

Alpharetta, Georgia

Customer liaison responsible for successful implementation of the simplifyMD SaaS based application, including required customizations. Successfully manage customer implementations from Sales Handoff to “Go-Live”. Provide professional service and customer training during product install processesFollow established procedures to format and import client data, modify the database, design custom HTML or Microsoft Word forms, coordinate interface setup, set up custom fields and create custom reports.Arrange and conduct all necessary system training sessions Ensure customer has appropriate hardware and required software to use applicationKeep everyone on the project team informed regarding key deliverables and milestones during the less than 30 day install cycle per accountMaking sure that clients meet all steps for attesting for Meaningful UseFocus on industry KLAS scoring for company servicesWorking with JIRA while testing new upgrades and versions of simplifyMDConducting Webinars to multiple large practices at once.

Alpharetta, Georgia

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Greater Atlanta Area

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