  IT SUPPORT – Excellent computer support and interpersonal skills. Eager to assist others with technical issues and excellent at communicating solutions. Strong computer management skills, able to quickly identify problems and develop effective solutions. IT competencies including software, hardware, and peripheral component experience; knowledge of Images, Office, Windows, and Citrix; call center systems including BMC Remedy and emerge-Ticket; and maintenance service for laptops, workstations, servers, networks, and devices. CUSTOMER SERVICE – Consistently recognized for superb customer service ability. Top performer for customer satisfaction, dedicated to exceeding client demands. Talented and polished at customer and client interaction, able to identify and then address clients’ needs and concerns. Experience working with distressed customer to achieve mutually beneficial solutions. COMMUNICATION – Communicates with supervisors, peers, clients and external organizations efficiently and effectively. Able to express difficult concepts and make goals and projects understood. Coordinates with multiple departments and individuals to best analyze situation and achieve the best results.I thrive in challenging and results-oriented environments, and it is these qualities that attract me to a career with a company such as yours. As a highly motivated and knowledgeable individual, I have a strong desire to exceed expectations and deliver the effort necessary to achieve company goals.