Desktop Support Analyst
Current
Feb 2021 - Present
AeroLeads people directory · profile
Sam Moncada Email & Phone Number
Desktop Support Analyst at Mattamy Asset Management
at
Mattamy Asset Management
1 work email found
@mattamyhomes.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Desktop Support Analyst at Mattamy Asset Management
Location
Vaughan, Ontario, Canada
Company size
Who is Sam Moncada? Overview
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Quick answer
Sam Moncada is listed as Desktop Support Analyst at Mattamy Asset Management at Mattamy Asset Management, a company with 46 employees, based in Vaughan, Ontario, Canada. AeroLeads shows a work email signal at mattamyhomes.com and a matched LinkedIn profile for Sam Moncada.
Sam Moncada previously worked as Desktop Support Analyst at Mattamy Asset Management and Service Desk Analyst Support at The Salvation Army In Canada. Sam Moncada holds Helpdesk Ananyst Supoort, Helpdesk Support And Also Hardware Related from Cdi College.
Company email context
Email format at Mattamy Asset Management
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{first}.{last}@mattamyhomes.com
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Profile bio
About Sam Moncada
IT SUPPORT – Excellent computer support and interpersonal skills. Eager to assist others with technical issues and excellent at communicating solutions. Strong computer management skills, able to quickly identify problems and develop effective solutions. IT competencies including software, hardware, and peripheral component experience; knowledge of Images, Office, Windows, and Citrix; call center systems including BMC Remedy and emerge-Ticket; and maintenance service for laptops, workstations, servers, networks, and devices. CUSTOMER SERVICE – Consistently recognized for superb customer service ability. Top performer for customer satisfaction, dedicated to exceeding client demands. Talented and polished at customer and client interaction, able to identify and then address clients’ needs and concerns. Experience working with distressed customer to achieve mutually beneficial solutions. COMMUNICATION – Communicates with supervisors, peers, clients and external organizations efficiently and effectively. Able to express difficult concepts and make goals and projects understood. Coordinates with multiple departments and individuals to best analyze situation and achieve the best results.I thrive in challenging and results-oriented environments, and it is these qualities that attract me to a career with a company such as yours. As a highly motivated and knowledgeable individual, I have a strong desire to exceed expectations and deliver the effort necessary to achieve company goals.
Listed skills include Technical Support, Windows Xp, Active Directory, Laptops, and 15 others.
Current workplace
Sam Moncada's current company
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Mattamy Asset Management
Employees
46
AeroLeads page
6 roles
Sam Moncada work experience
A career timeline built from the work history available for this profile.
Service Desk Analyst Support
Provide exceptional user support, addressing client issues remotely, over phone, and desk side. Service Now ticking system Apply comprehensive expertise with Office, Windows 7-8-10, and Lotus to deliver resolutions. Outlook 365 Generate thorough and accurate documentation, end user guides, and trouble ticket descriptions. Carry out diagnostics and.
Jul 2013 - Feb 2021
Sr. It Support Specialist & Network Support
The Centre For Dreams
- Provided first and second level support via email, phone, and in-person, remotely
- Utilized excellent knowledge of, Office 2010,, Win7 and Win 8 to resolve issues
- Actively maintained HP and Xerox printers to ensure optimal performance
- Provided troubleshooting for Blackberry’s and iPhones
- Conducted diagnostic and configuration support of all hardware and Software Dell, IBM
- Attended to Network setups and cabling, Troubleshooting Wireless access,
Dec 2009 - Jul 2013
Ms Office Analyst
Conducted MS Office Outlook Exchange server technical support to users in a call center setting using BMC Remedy and emerge-Ticket SystemResearched and proposed creative solutions within team meetings to help streamline business functions Consistently recognized for excellent support and resolution of user issuesUtilized strong customer service skill to.
Aug 2009 - Nov 2009
It Support Specialist
Unisys Technical Services (Contract)
Provided extensive first and second level supportMaintained service laptops, workstations, Ghost imaging, users data back-ups, images, and VoIP IPConducted diagnostic and configuration support of all hardware and software, wireless, and VNCSupported MS Office, Windows XP/Vista, and VPN programs and conducted Smartphone set ups
Jul 2007 - Jul 2008
Sr. It Operations Senior Help Desk Engineer
St Microelectronics, Formerly Genesis Microchip Inc
Accomplishments:Excellent customer service skills by providing 2nd and 3rd level support from both email and telephone, Remote requests and in personMaintain, troubleshoot and resolve problems remotely and hands-onMonitor Symantec Endpoint Protection Manager Console, Anti virus, Spam, SpywareNetwork traffic monitoringMaintain and service all hardware.
Apr 2003 - Jun 2008
2 education records
Sam Moncada education
Helpdesk Ananyst Supoort, Helpdesk Support And Also Hardware Related
Helpdesk Analyst, Senoir Helpdesk Analyst
Cdi College, Toronto
FAQ
Frequently asked questions about Sam Moncada
Quick answers generated from the profile data available on this page.
What company does Sam Moncada work for?
Sam Moncada works for Mattamy Asset Management.
What is Sam Moncada's role at Mattamy Asset Management?
Sam Moncada is listed as Desktop Support Analyst at Mattamy Asset Management at Mattamy Asset Management.
What is Sam Moncada's email address?
AeroLeads has found 1 work email signal at @mattamyhomes.com for Sam Moncada at Mattamy Asset Management.
Where is Sam Moncada based?
Sam Moncada is based in Vaughan, Ontario, Canada while working with Mattamy Asset Management.
What companies has Sam Moncada worked for?
Sam Moncada has worked for Mattamy Asset Management, The Salvation Army In Canada, The Centre For Dreams, Compugen Inc, and Unisys Technical Services (Contract).
How can I contact Sam Moncada?
You can use AeroLeads to view verified contact signals for Sam Moncada at Mattamy Asset Management, including work email, phone, and LinkedIn data when available.
What schools did Sam Moncada attend?
Sam Moncada holds Helpdesk Ananyst Supoort, Helpdesk Support And Also Hardware Related from Cdi College.
What skills is Sam Moncada known for?
Sam Moncada is listed with skills including Technical Support, Windows Xp, Active Directory, Laptops, Hardware, Software Installation, Troubleshooting, and Windows 7.
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