Accountable for the design, configuration, implementation, maintenance and monitoring of LAN/WAN, Data Centre and Cloud infrastructure and systems. This role is also accountable for security across all DLCSL systems, network infrastructure including but not limited to LAN/WAN and Cloud systems including the underlying operating systems.Major responsibilities of this position include:- Design, implement, configure, monitor and maintain LAN/WAN/Cloud hardware… Show more Accountable for the design, configuration, implementation, maintenance and monitoring of LAN/WAN, Data Centre and Cloud infrastructure and systems. This role is also accountable for security across all DLCSL systems, network infrastructure including but not limited to LAN/WAN and Cloud systems including the underlying operating systems.Major responsibilities of this position include:- Design, implement, configure, monitor and maintain LAN/WAN/Cloud hardware infrastructureincluding patch and update management.- Support operational networks including fault finding, problem, identification, analysis andresolution.- Undertake research on new systems / system enhancements to ensure all performance, securityand access control requirements are met.- Identify and manage all data and security risks and complete periodic security framework audits.- Manage Linux & Windows network technologies and server systems.- Manage and maintain large scale VMware/NSX platforms.- Develop, implement and maintain key documentation such as; network architecture, network security policies and procedures.- Implement and manage firewall rules, intrusion detection/prevention systems, and other securitymeasures.- Respond to and assist with the mitigation & resolution of security incidents and breaches. - Act as a senior technical resource when implementing projects and providing guidance to staff during the deployment stage of any projects.- Work with pre-sales engineers to develop Proof of Concepts and document future products. Show less

Key projects:2022- Major Education Provider: Program Scrum Master and Stream Lead, finalising the successful transformation and delivery of over 52 services onto the ServiceNow platform- Major Education Provider: Program Scrum Master and all Streams Lead, providing extended support including delivering the transformation of additional services, enhancements, Performance Analytics and reporting capabilities, training and recommendations for standardisation opportunities-… Show more Key projects:2022- Major Education Provider: Program Scrum Master and Stream Lead, finalising the successful transformation and delivery of over 52 services onto the ServiceNow platform- Major Education Provider: Program Scrum Master and all Streams Lead, providing extended support including delivering the transformation of additional services, enhancements, Performance Analytics and reporting capabilities, training and recommendations for standardisation opportunities- Major Education Provider: Performed reviews of the implementation of Surveys and Procurement processes implemented, providing a summary report including pain-points and recommendations for continuous improvement-Commercially Sensitive: Scrum Master and Technical Lead for ITSM implementation and CSM uplift-Major Education Provider: Performance Analytics Executive Reporting2023- NSW government agency: Managed the team during the Design phase of a complexly integrated custom CSM solution with ESRI ArcGIS and other platforms. Documenting business requirements, processes, detailed designs and refining User Stories for Implementation Phase Show less

Manage the department's ServiceNow platform to deliver effective levels of customer service, ticket and case management and automation.Lead and manage an in-house agile development team by setting objectives, resolving difficulties, training, motivating and monitoring performance.Provide expert advice to departmental staff regarding the ServiceNow platform and applications, including integrations with corporate databases and systems.Identify opportunities to standardise, rationalise… Show more Manage the department's ServiceNow platform to deliver effective levels of customer service, ticket and case management and automation.Lead and manage an in-house agile development team by setting objectives, resolving difficulties, training, motivating and monitoring performance.Provide expert advice to departmental staff regarding the ServiceNow platform and applications, including integrations with corporate databases and systems.Identify opportunities to standardise, rationalise and simplify business processes in line with business requirements. Show less

Manage the implementation, maintenance and ongoing development of appropriate architectures for the departments supported corporate intranet, internet and web based applications to deliver effective levels of data security, availability, compliance, integrity and performance.Manage technical support services for corporate internet, intranet and web based applications to ensure they continue to meet the current and emerging needs.Lead and manage specialist staff by setting objectives… Show more Manage the implementation, maintenance and ongoing development of appropriate architectures for the departments supported corporate intranet, internet and web based applications to deliver effective levels of data security, availability, compliance, integrity and performance.Manage technical support services for corporate internet, intranet and web based applications to ensure they continue to meet the current and emerging needs.Lead and manage specialist staff by setting objectives, resolving difficulties, training, motivating and monitoring performance and arranging recruitment of staff where necessary.Provide expert advice to departmental staff regarding internet, intranet and web based applications, including the publishing of information, system development and/or acquisition to ensure online corporate applications operate to satisfy departmental requirements.Identify opportunities to standardise, rationalise and simplify the application suite in line with business requirements. Show less

Acting Applications Manager (G11) 14/9/19 to 10/10/19Define and scope current and future services that meet the demands of the business and are wellaligned to the organisational enterprise architecture, thereby maximising return on investment.Collaborate with service and technology providers to integrate products and services to maximise value for money in service delivery.Ensure IT services deliver against business case benefits and continue to maximise contribution… Show more Acting Applications Manager (G11) 14/9/19 to 10/10/19Define and scope current and future services that meet the demands of the business and are wellaligned to the organisational enterprise architecture, thereby maximising return on investment.Collaborate with service and technology providers to integrate products and services to maximise value for money in service delivery.Ensure IT services deliver against business case benefits and continue to maximise contribution tobusiness objectives by liaising closely with and monitoring service provision from suppliers and support organisations.Collaborate with internal clients to define and manage service level agreements and deliver servicesthat meet business requirements.Manage the entire portfolio of applications including development, architecture, roadmaps and strategic direction. Show less

A key contact for business application owners contributing technical expertise to analyse and document business and application requirements and match these requirements to services offered, ensuring that the services offered continue to meet the requirements of the department.Provide leadership in solution design, influence application owners and users, and make decisions on operational and deployment matters to achieve desired outcomes in line with departmental strategies and user… Show more A key contact for business application owners contributing technical expertise to analyse and document business and application requirements and match these requirements to services offered, ensuring that the services offered continue to meet the requirements of the department.Provide leadership in solution design, influence application owners and users, and make decisions on operational and deployment matters to achieve desired outcomes in line with departmental strategies and user requirements.Complete systems and regression testing and gather early feedback to improve the quality and reduce operational risk of the developed application.Provide second and third level application support and problem resolution, respond to issues and minimise the impact of application related service outages.Manage changes in a controlled manner, including standard changes and emergency maintenance relating to applications. This includes change standards and procedures, impact assessment, prioritisation and authorisation, tracking, reporting, change closure and documentation.Accept and make operational new solutions, including implementation planning, system and data conversion, communication, release preparation, promotion to production, early production support (hypercare) and post implementation review. Show less

I am responsible for ensuring that services are delivered to business, other government agencies and the public on a daily basis. I also work on large capital projects to deliver new or refreshed services to internal and external clients, ensuring to commit to customer satisfaction, strict timeframes, risk and change management procedures among other priorities.

Provide support to end users (500+ students and 100+ staff), upgrade network infrastructure, upgrade computers and other end user devices, implement policies and procedures, introduce and deliver a 1:1 iPad Program for years 9 through 12.

Implement site wide wireless network, provide assistance with net boot imaging

Provide technical support and upgrades/installations of computers and networking.