Sam Osborne

Sam Osborne Email and Phone Number

Senior Customer Success Manager @ Wiser Solutions, Inc.
san mateo, california, united states
Sam Osborne's Location
Greater Sydney Area, Australia
About Sam Osborne

Entrepreneurial Results Driven FMCG Professional with expertise in Category Management, Marketing,& Sales. Proven track record of optimising product assortment, pricing strategies, and promotional activities to maximise growth and profitability. Skilled in Category & Shopper Analysis, competitor insights, and Financial analysis. Deep understanding of Business Operations and S&OP Processes. Adept at cross-functional collaboration and developing strong relationships. Display strong ownership and commitment to delivering exceptional results.I'm always open to any volunteering/start-up opportunity that allows me to further my business acumen, soft skills, and leadership capabilities.

Sam Osborne's Current Company Details
Wiser Solutions, Inc.

Wiser Solutions, Inc.

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Senior Customer Success Manager
san mateo, california, united states
Website:
wiser.com
Employees:
124
Sam Osborne Work Experience Details
  • Wiser Solutions, Inc.
    Senior Customer Success Manager
    Wiser Solutions, Inc. Sep 2023 - Present
    Sydney
  • Unilever
    Category Manager - Deodorants
    Unilever Feb 2022 - Sep 2023
    Sydney, New South Wales, Australia
    - Operational Excellence: Led & Managed S&OP Process for $250M Category. Delivered accurate and reliable P&L & Supply forecast, resulting in reduced FC Bias and improved inventory management. Collaborated closely with Sales Team to meet USG Targets and Optimised TTS investment.- Effectively Collaborated with Sales & Marketing Teams to deliver a competitive and optimised promotional plan, and identification of performance gaps, and led gap close initiatives to deliver record sales growth in DEOs category- Managed Customer Engagement and Range Review process for Key accounts including Metcash, Chemist Warehouse, Priceline, Big W, and Kmart. Delivering Exceptional Results including Landing Incremental NPD, implementing Shelf Recommendations resulting in increased Facings & distribution and maintaining a high Share of Shelf.- Collaborated with Category Lead to develop and execute pricing strategies, resulting in successful Rexona, Lynx & Dove CPIs, leading to increased market share and improved profitability.- Led the execution of critical Innovation projects, such as Roll On Relaunch, Lynx & Rexona NPD, Lynx Gifting and D4C Projects in Alternative Channels. Generated over $5M in incremental TO.- Developed deep Category Expertise and Supported CSP Lead with the delivery of category growth Drivers and Range Reviews, utilised extensive data analytics to generate shopper insights, identify growth opportunities, and build strategies to win market share.
  • Unilever
    Brand Manager - Homecare
    Unilever Aug 2021 - Feb 2022
    Sydney
    Final Rotation of UFLP Programme. Exposing myself to the fundamentals of Brand management. I gained crucial experience in product development, project management, planning & executing Media & Communication strategy, managing an Advertising Budget, developing package design, and driving brand strategy.Responsible for the following Brands: - Comfort - Omo - Clean Future Initiatives (Whitespaces)
  • Unilever
    Category Manager - Skincare
    Unilever Aug 2020 - Aug 2021
    Sydney, New South Wales, Australia
    Managing the Skincare Category for Unilever Home, Beauty, and Personal Care Business Unit.Brands Include Simple, St Ives, Dove, and Vaseline.
  • Unilever
    Customer Manager - Woolworths Ice Cream
    Unilever Aug 2019 - Aug 2020
    Sydney, Australia
    Responsible for managing the S&OP process both internally and externally, leading to significant improvements in forecast accuracy and also contributing to IC’s significantly improved collaboration scores.Unilever Ice Cream portfolio includes Iconic Brands such as Ben & Jerry's, Magnum, Streets Ice Cream (Golden Gaytime, Paddle Pop, Buffalo Bill, Calippo), and Weis.
  • Unilever
    Field Sales Representative - Streets Ooh
    Unilever Feb 2019 - Aug 2019
    Sydney, Australia
    6 months of field sales, looking after OOH Ice-cream (E-commerce)responsibilities include:- Developing and managing Ben and Jerry's UberEATS Desert store distribution network. - Menulog customer acquisition (Cold-calling)
  • Unilever
    Customer Development Intern
    Unilever Dec 2017 - Mar 2018
    Sydney, Australia
    - Developed Unilever's Woolworths Metro strategy including In-depth analysis of the Metro consumer, constructed an ideal Metro range, comprehensive 6Ps analysis, identified a $5m turnover opportunity, and engaged with Woolworths Metro commercial team - Contributed to Woolworths Side Dish Range Review and actively participated through the process from developing key insights to presenting to the customer - Provided routine market and competitor data analysis, developing my understanding of the industry
  • Apn Outdoor
    Sales And Marketing Intern
    Apn Outdoor Jun 2017 - Jul 2017
    Sydney, Australia
    - Client and stakeholder engagement- Market and competitor data analysis- Preparation of sales briefs/presentations- Event planning/management
  • Quinlan & Associates
    Research Analyst Intern
    Quinlan & Associates Dec 2016 - Feb 2017
    Hong Kong
    - Daily press runs of the global financial services industry- Analysis, interpretation and synthesis of market and industry data- Detailed competitor analysis and benchmarking- Research on policy and regulatory developments in financial services- Financial modelling
  • Oscar Winson
    Business Development Intern
    Oscar Winson Dec 2015 - Jan 2016
    Shanghai City, China
    - Acquisition of sales leads and cold calling (2000 leads generated over the internship with 5 leads each week converted into key client engagements) - Development of customer relationships
  • 2Nds World
    Sales And Customer Service Consultant
    2Nds World Jun 2013 - Sep 2014
    Sydney, Australia
    - Provided quality front line Customer Service (complaints, queries, sales) that refined my verbal and written communication skills. - Processed sales orders in timely manner under strict deadlines - Assisted in launch of new stock management and point of sale system - Collaborated with 10 separate warehouses/stores to ensure timely transfers & deliveries

Sam Osborne Skills

Customer Service Microsoft Excel Teamwork Social Media Microsoft Office

Sam Osborne Education Details

Frequently Asked Questions about Sam Osborne

What company does Sam Osborne work for?

Sam Osborne works for Wiser Solutions, Inc.

What is Sam Osborne's role at the current company?

Sam Osborne's current role is Senior Customer Success Manager.

What schools did Sam Osborne attend?

Sam Osborne attended The Australian National University.

What skills is Sam Osborne known for?

Sam Osborne has skills like Customer Service, Microsoft Excel, Teamwork, Social Media, Microsoft Office.

Who are Sam Osborne's colleagues?

Sam Osborne's colleagues are Khushboo Mayavanshi, Munendra Pal, Nabeel Khalid, Tatiane De Oliveira, Nainesh Bhimani, Maxime Martin, Shreehari Kulkarni.

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