RapidSOS is a series C technology startup in NYC that connects the world to public safety — sending critical life-saving data from 540+ connected IoT devices to first responders in an emergency. Learn more about RapidSOS here: https://rapidsos.com/Customers/Partners: Apple, Google, Uber, Waze, Microsoft, and other top technology playersTech: Integrated into 16k+ public safety software systems – RapidSOS provides a mission critical voice & data platform for 275M+… Show more RapidSOS is a series C technology startup in NYC that connects the world to public safety — sending critical life-saving data from 540+ connected IoT devices to first responders in an emergency. Learn more about RapidSOS here: https://rapidsos.com/Customers/Partners: Apple, Google, Uber, Waze, Microsoft, and other top technology playersTech: Integrated into 16k+ public safety software systems – RapidSOS provides a mission critical voice & data platform for 275M+ Americans, managing 150M+ emergencies annually Show less

• Tasked with helping to lead in the generation and rollout of all new processes for the Major Accounts team• Expanding national market share of Atlanta-based tech startup by delivering an exceptional customer experience that cultivates advocates and increases public sector engagement.• Managing a regional customer experience team from onboarding to renewal with aggressive CSAT, NPS & NRR goals• Cultivating expansion opportunities within existing account portfolio•… Show more • Tasked with helping to lead in the generation and rollout of all new processes for the Major Accounts team• Expanding national market share of Atlanta-based tech startup by delivering an exceptional customer experience that cultivates advocates and increases public sector engagement.• Managing a regional customer experience team from onboarding to renewal with aggressive CSAT, NPS & NRR goals• Cultivating expansion opportunities within existing account portfolio• Quarterbacking regional “pods” (sales, implementation, field operations, customer support, product feedback) to maximize growth within each CSA. Show less

Flock Safety is a public safety operating system that helps communities and law enforcement across the U.S. work together to eliminate crime, protect privacy, and mitigate bias. We build devices that capture objective evidence and use machine learning to create and deliver unbiased investigative leads to law enforcement. Our proprietary devices and cloud-based software reduce crime by over 70 percent. Flock Safety serves 1,200 cities in 40+ states and is helping solve hundreds of crimes every… Show more Flock Safety is a public safety operating system that helps communities and law enforcement across the U.S. work together to eliminate crime, protect privacy, and mitigate bias. We build devices that capture objective evidence and use machine learning to create and deliver unbiased investigative leads to law enforcement. Our proprietary devices and cloud-based software reduce crime by over 70 percent. Flock Safety serves 1,200 cities in 40+ states and is helping solve hundreds of crimes every day. Show less

As one of the founding members of the Customer Growth team for Flock Safety, a tech start-up based in Atlanta, GA, I am responsible for onboarding, customer support, lead generation, and ongoing Customer Success tasks for more than 500+ clients totaling over $6 million in annualized recurring revenue for the company.● Responsible for overall Customer Success activities that include implementing a process for touchpoints, upsells, etc...● Assist Marketing in lead generation/conversion… Show more As one of the founding members of the Customer Growth team for Flock Safety, a tech start-up based in Atlanta, GA, I am responsible for onboarding, customer support, lead generation, and ongoing Customer Success tasks for more than 500+ clients totaling over $6 million in annualized recurring revenue for the company.● Responsible for overall Customer Success activities that include implementing a process for touchpoints, upsells, etc...● Assist Marketing in lead generation/conversion rate through PR, website traffic, customer referrals, and customer references● Lead sales/demo meetings with Chiefs of Police, Mayors, City Commissioners, and additional key stakeholders● Develop a strategy/process to lead a team that owned long-term Account Management for all Flock clients Show less

• 2018 Michael Kelly Funk Award: This award recognizes an individual or team that best exemplifies the values of tenacity and perseverance as it relates to starting something new (e.g. new team, new process, new product). • Maintain relationship with key client contacts that fosters an environment to drive client performance (This includes CFO's, Directors of Patient Access within facilities)• Develop and maintain a client relationship plan to capture key client stats; activities;… Show more • 2018 Michael Kelly Funk Award: This award recognizes an individual or team that best exemplifies the values of tenacity and perseverance as it relates to starting something new (e.g. new team, new process, new product). • Maintain relationship with key client contacts that fosters an environment to drive client performance (This includes CFO's, Directors of Patient Access within facilities)• Develop and maintain a client relationship plan to capture key client stats; activities; S.W.O.T. analysis and help drive the Coordinator Account Manager’s focus with the client.• Perform monthly review of client’s use of athenahealth and advise on ways to improve performance (e.g., HPR, Dashboards, TAT’s, ICPR’s, etc.)• Manage one of athena’s largest enterprise clients - $17.4M revenue - by developing network scheduling configurations, referral management additions and maintenance, leading weekly meetings, and attending monthly governance meetings inclusive of the client’s senior leadership team • Authorization Management service: responsible for communicating product enhancements and successes, and engage multiple internal stakeholders, e.g. Product, Operations, and On-boarding teams• Frequently lead and attend meetings with C-Suite executives of hospitals in addition to other external stakeholders.• Develop and maintain an understanding of best practices to use in coaching our clients to success, and ensuring ongoing adherence to clients' contract terms Show less

• Managed cloud-based software implementation for athenaCoordinator projects nationwide• Managed 7 accounts which included 100+ physicians routing orders to these clients• Generated monthly reports for all clients• Led regularly scheduled meetings with C-suite executives and hospital management• Attended quarterly governance meetings with each client• Attended and contributed in all team meetings

• Manage cloud-based software implementation for athenaCoordinator projects across the country. • Collaborate with internal departments and external stakeholders during project life cycle to ensure projects are completed within expected time-frame and clients expectations are exceeded. • Part of team that cleared a back-log of 800+ implementations of athenaCoordinator Core receivers in less than two months - team was awarded Extra Mile Award for efforts. • Worked closely with other… Show more • Manage cloud-based software implementation for athenaCoordinator projects across the country. • Collaborate with internal departments and external stakeholders during project life cycle to ensure projects are completed within expected time-frame and clients expectations are exceeded. • Part of team that cleared a back-log of 800+ implementations of athenaCoordinator Core receivers in less than two months - team was awarded Extra Mile Award for efforts. • Worked closely with other team members to develop, improve, and scale policies and procedures for implementing athenaCoordinator Sender groups. • Currently manage the Implementation/Daily Workflows of sender clients as well as Core Implementations in the following states: Alabama, Mississippi, Louisiana, Arkansas, Missouri, Iowa, and Minnesota. Show less

I assisted in Representative Myrick's Washington, D.C. office during the debt ceiling crisis in the summer of 2011.