Provide strategic space planning advice to support the development and implementation of the University Estate Development Strategy and Master Plan to ensure that the property portfolio space efficiency is optimised and all space is effectively used.

My time spent working directly with homebuyers at BGC Commodore Homes (2021) and Webb & Brown-Neaves (2020 - 2021) provided an invaluable on-the-ground perspective on the homebuying journey. During this time, I gained a deep understanding of:• Homebuyer pain points: Spending time on display floors and assisting with budgeting exposed me to the common challenges homebuyers face when navigating the process. • The importance of needs-based selling: While perfecting sales techniques wasn't my strongest suit, it did solidify the importance of aligning home features and financial options with individual needs. • Who high-volume builders are best suited for: I gained a clear picture of the types of buyers best served by the process and product offerings of these companies• The challenges faced by high-volume builders: Through interaction with sales teams and witnessing internal processes, I developed a deeper understanding of the limitations and pressures faced by volume builders.This firsthand experience continues to inform my passion for empowering homeowners to make informed decisions in a complex market.

Leveraging design thinking principles, I spearheaded initiatives to transform small architecture firms into client-centric powerhouses. This resulted in:• Improved homeowner experiences: By implementing UI/UX best practices and conducting research workshops, I helped firms better understand and cater to homeowner needs. • Enhanced sales strategies focused on homeowner value: My work equipped architects to effectively communicate the value they deliver, leading to increased sales and satisfied clients. • Streamlined internal processes: I facilitated the adoption of lean thinking methodologies and business automation to free up architect time for deeper client collaboration. Testimonials:“The clear direction, tools and strategies Sam has helped develop with us has been invaluable and I only wish I had him on board earlier!”“Engaging Sam has been incredibly beneficial to the way I understand my business- it’s strengths and it’s flaws”

I started Payne Designs with a focus on residential renovations. Over time, the firm grew and expanded its expertise to include commercial projects as well. In this hands-on role, I wore many hats, including:• Leading Design & Project Management: I led the design team on various projects, ensuring high-quality work and meeting deadlines. This involved managing projects from start to finish, working closely with both clients and the design team.• Growing the Business: As the firm grew, I saw an opportunity to expand our services to include commercial projects. Taking on new challenges helped us develop a more diverse skillset and reach a wider range of clients.• Prioritising Client Satisfaction: From the beginning, I focused on building strong client relationships and delivering projects that exceeded their expectations. Clear communication and a commitment to client needs have always been important to me.This experience gave me a well-rounded view of the construction industry, working across both residential and commercial sectors. It also instilled in me a strong belief in the importance of client-centricity and collaboration within the building industry, which fuels my current passion for empowering homeowners.

Estimator on a variety of projects from Schools, to Industrial Developments. Project values $500,000 and $15,000,000.• Quantifying Material Requirements: I meticulously prepared take-offs for tender submissions, ensuring precise calculations of materials needed for each project.• Ensuring Accuracy and Compliance: I reviewed construction drawings and specifications to guarantee alignment between project plans and cost estimates.• Collaborative Project Delivery: I fostered strong teamwork by collaborating with a team of estimators, ensuring seamless cost analysis and estimation processes.

Leading a small team at a boutique home renovation company.• Streamlining Client Communication: I developed agile design systems to support the sales team in efficiently presenting design options to clients, ensuring clear and effective communication throughout the process.• Building a High-Performing Team: I effectively managed designers, draftspeople, and consultants, ensuring deadlines were met and resources were allocated appropriately. I also championed the development of team members, fostering their growth and expertise.• Cultivating Strong Client Relationships: I actively assisted the sales team with client-facing communications, building strong rapport and ensuring client satisfaction.This experience solidified my passion for client-centricity and leading teams towards exceeding client expectations in the building design and development process.

Leveraging my drafting skills, I contributed to a diverse range of commercial projects at KPA Architects, a leading commercial architecture firm. This role fostered my understanding of the technical and creative aspects of architectural design.Key projects included:• Re-furbishment Documentation for BWS Liquor Stores• Woolworths Re-brand Rollout - WA• Documentation of Multiple Schools• Documentation of Retirement Village Fit-outs