Cross-Vertical ITSM and CX Solutions Sales:Spearheaded sales initiatives across multiple verticals, focusing on IT Service Management (ITSM) and Customer Experience (CX) solutions.Demonstrated proficiency in understanding diverse business models and customer pain points, aligning Freshworks’ offerings as tailored solutions.Collaboration for Deal Maximisation:Collaborated closely with other Account Executives and Solution Engineers to strategise and maximise the deal values.Orchestrated cross-functional efforts for comprehensive solution delivery, ensuring client satisfaction and long-term engagement.

Leadership in APAC Sales for New Business:Oversaw and led the APAC sales team focusing on acquiring new business, demonstrating exceptional skills in regional sales management.Orchestrated end-to-end sales cycles, from initial prospecting and qualification to negotiation and deal closure.Managed complex sales strategies that targeted various industriesSales Cycle Management:Developed and implemented a structured sales methodology, ensuring that each sales cycle stage was executed effectively.Utilised data analytics and CRM systems to monitor key performance indicators, making data-driven decisions to optimise the sales process.Mentorship and Team Development:Took on a leadership role in training and mentoring Business Development Representatives (BDRs), focusing on skill enhancement and professional growth.Instilled a culture of excellence within the Sales Team, setting high-performance standards and encouraging continuous improvement.Strategic Business Development:Employed a consultative sales approach, understanding clients' unique needs and aligning GoCanvas’s solutions accordingly.Built and maintained relationships with C-level executives, decision-makers, and influencers, enhancing the company's reputation and business opportunities.

New Business Opportunity Generation:Proactively sourced and generated new business opportunities through outbound prospecting, networking, and referrals.Employed multiple communication channels to reach potential clients, including cold calls, emails, and social selling.Collaboration with Business Development Managers:Worked closely with Business Development Managers to ensure seamless transition and movement of prospects through the sales cycle.Participated in strategic planning sessions, contributing to developing targeted sales strategies and approaches.Achievement in Revenue Closure:Demonstrated exceptional sales ability by achieving the 3rd highest Business Development Representative (BDR) closed revenue for 2019.Excelled in converting opportunities into sales, often exceeding expectations, and benchmarks.Sales Cycle Management and Reporting:Utilised CRM tools for tracking sales activities, managing leads, and reporting on sales metrics and key performance indicators.Regularly reviewed and analysed sales funnel, making necessary adjustments to sales strategies and tactics.

Strategy and Planning:Underwent intensive strategy formulation and operational planning training with practical applications in various military exercises.Developed the ability to formulate short-term and long-term strategies, considering immediate objectives and broader mission goals.Leadership and Management:Acquired hands-on experience in leading and managing teams under challenging and high-stress conditions.Focused on effective communication, delegation, and motivation to enhance team performance.Adaptability in Rapidly Changing Environments:Gained invaluable experience adapting to dynamic and rapidly changing environments, a crucial skill in today's fast-evolving tech landscape.Trained to make quick yet calculated decisions to navigate unforeseen challenges effectively.Team Leadership in Dynamic Scenarios:Led teams through complex exercises that required rapid adaptation to changing stimuli, effectively planning, and guiding the team through these transitions.Developed a keen sense for situational awareness