Install, Upgrade and Swap EFTPOS Terminals (Merchant Services) and integrating with POS computer for all types of Merchants including Hospitals, Supermarkets, Schools, Fast Food chains, Local Councils etc. Providing this service on behalf of the banks such as Commonwealth Bank, NAB, Bendigo Bank, Westpak, Hicaps (Medical Claims), Suncorp Bank Etc.

 Analyze network traffic patterns to Identify performance issues, interpret trends, and optimize network availability, reliability, and performance. Identify and troubleshoot routing and load balancing issues. Maintain and Manage Firewall, DNS, and Email Server. Manage Active Directory, Group Policies, Domain Controller. Design and Implement Network expansions. Implement and manage POS systems belonging to the company. Install, manage, and update SAP. Maintain logs and create reports.

 Monitor ISP network services to identify core network drops, and backbone route changes and manage latency and stability using SNMP, NetFlow and automated scripts. Live troubleshooting with clients, Identifying, analyzing and fixing connectivity issues and escalate to relevant departments when required and raising tickets for issue tracking. Communicate with relevant stakeholders of any outages in a prompt manner and ensuring all outages are recorded and follow-up with root cause analysis with corresponding teams actively chasing incident/problem ticket resolutions. Coordinate while troubleshooting, with International IPVPN, IPLC, FR faults of SINGTEL, BT INFONET, VISA, and OPTUS etc. Monitor Streaming Links (For Local TV Broadcasters) and troubleshoot and rectify the related issues.  Troubleshoot and rectify issues concerning Customers’ Mail, Relay, WEB, and Proxy Servers.