SHK Finance are a Directly Authorised life insurance brokerage who arrange policies ranging from standard level term life cover through to private medical insurance. Having accepted a Compliance Officer role for SHK Finance, I was quickly promoted to Compliance Manager within a month due to my aptitude for the role. Having taken responsibility for the Compliance department, my first order of business was to consolidate the data available and determine where there were any gaps in process or regulatory risks. Having identified the gaps and risk areas I then implemented the following:• Compliance Training Module• Breach Log• Incident Log• Complaints Log / Root Cause Analysis / Reporting Function• Call Monitoring RAG sheet / reporting function• Financial Promotions register and sign off process• Document sign off log• Process audits for provision of documentation• Clear desk policy and auditHaving put the infrastructure in place to record and report compliance findings, I then liased with the front end sales staff and rewrote their existing sales process to dovetail with new practices. I am a big believer in a culture of continuous improvement and so also put a process in place to identify call monitoring trends so that any repeat failings could be addressed and mitigated in the front end sales script. This quickly reduced the number of call monitoring failures and also reduced the number of complaints received by the business. The new approach also allowed the business to generate RAG profiles for each staff member so that training could be targeted to most effectively eliminate business risk. I have greatly enjoyed the role here and the opportunity to showcase and build on my existing skill set.

Barbon Insurance Group has a number of insurance companies operating under its umbrella and my role is within HomeLet's Agent Monitoring Team. The company specializes in providing insurance products to the lettings market through letting agencies with the appropriate Appointed Representative or Introducer Appointed Representative status.  My role is focused on conducting regular risk based monitoring checks of letting agents to ensure they adhere to all applicable legislation and regulation (mainly focused on the FCA Handbook). This detailed and varied work has given me great insight into working within a regulated industry and how to adopt a risk based approach to ensure compliance. Key Duties: Desktop based monitoring to ensure the correct company details are recorded, ensuring the company is financially stable and website reviews. Telephone reviews. Writing and issuing action plans to address any identified failings. Logging and ranking of failings to ensure that reviews are conducted using a risk based approach. Allocating training and competency courses to ensure relevant staff members have the tools necessary to operate in line with financial regulation. Reviewing tenancy agreements and professional indemnity coverage to ensure sufficiency. Addressing ad hoc queries from both external customers and the internal sales team.