Coordinated in a small team the day to day resource management of an agency, as well as the planning of future resources for all projects.Led bi-weekly full agency resource meetings, and weekly resource catch ups with account managersScoped and budgeted for projects ranging from quick projects with a short timeline, to seven figure projects over a longer period.Created clear deliverables for every stage of a project, including year long retainer projects, large global sporting events and global fashion brand campaign.Set out achievable timelines for a range of projects, including two Premier League kit launches.Aided in the application for a range of pitches, often drawing up suggested budgets and timelines in an accessible manner for pitch decks.Organised and chaired internal meetings for projects including WIPs and pre-client presentations.Set up and organised project debrief meetings, including taking and applying learnings through all departments for future projects.Aided the account manager on a year long retainer for multiple requests, with both resource and quality control.Built a key network of freelancers to support the requirements needed throughout the agency.The first point of call for rapid resource requirements and plans of actions when project curveballs arrived, including during an international sporting event.Aided with the onboarding and set up of new staff.Solved issues with emotional intelligence gained through experience and learning soft skills on courses, continuing my CPD.Hosted multiple sessions on LGBTQIA+ inclusion within the workplace.

Managed the internal finances of the organisation with regular updates to bookkeeping and cash flow, as well reporting internal budgets, inputting bills to our accounting software and drafting and sending invoices to clients.Set up and input ideas for the overall internal budget to the management team, in order to report to the board for the board to finalise the budget.Planned out the budgetary spend on specific internal budgets including finance and legal costs, and office costs.Inputted payroll to an external service, checking for any errors and changes that may have occurred within the month.Coordinated the office during a busy election period, putting expenses systems, travel claim systems and equipment rental systems into place.Organised the shift to working from home during the Covid-19 pandemic. Communicating with staff equipment they would need, discussed and implemented ideas to make sure collaborative work could still be done to the best of our standards as well as focusing on staff welfare and their needs.Set up a phone service post office close to make sure we were all available on the phone for external clients, as well as streamlining and researching software to use to communicate internally while working from home.Acted as the organisations first point of call surrounding GDPR. Trained in GDPR support and often field questions surrounding data protection for the organisation.Performed risk assessments and health and safety reports for the office moves and the new work space, especially regarding actions to take under the COVID-19 pandemic.Drafted contracts and NDAs for outside subcontractors, as well as sending them to be signed.Organised the insurance policies and renewals in regards to a change in working situations due to the COVID-19 Pandemic.Ran a project streamlining the websites the organisation manages, especially in regards to hosting costs and how they are charged out to clients.

Managed the London office with a range of duties, such as travel bookings, stationery orders, calendar organisation and organisation of team meetings. This was for a range of staff members both based in the UK and in Europe.Assisted in the production of quarterly management accounts, using information from accountancy software and distilling it into a format understandable by the project managers.Managed London staff diaries, helping organise meetings and producing timetables for the weekly meeting for senior staff membersHelped with some HR duties, including salary rise letters, updating contracts and aided in the interview process for new staff membersProduced budgets for internal projects, and examined data for all projects to make sure teams were reaching their given budgetary targets.Assisted in the management of the project database in Microsoft Access. This held all information for these projects ranging from budget, income, partners and details of the project.Produced presentations on staff workload and presented targets for management to use. This was from our timesheet software.Acted as the front of house for the London office, answering phone calls, welcoming visitors and providing services for meetings with external guests.Posted and handled all staff expense claims, both from expense claim forms and credit cards promptly and efficiently in order to have the staff reimbursed when needed.Assisted with the year end audit, providing information and spreadsheets for external stakeholders to examine.Organised invitation lists for conferences with attendance ranging from 50 to 150, receiving RSVPs, organising catering and venue spaces.

Audited high profile clients, often with little supervision, including an eight firm financial management group, with four of the eight businesses audited from planning to partner review with no supervision at the client’s site. I was trusted to speak to the client about any queries within the audit, which I handled in a professional and friendly manner. This group’s financial statements were successfully submitted within the deadline.Trained new staff members, both juniors in the basics of accounting and auditing, as well as audit managers being trained in the firm’s procedures. Received multiple commendations from new staff as well as partners on how well I taught them. Adapted to working with a range of clients, including financial advisory services, property groups, manufacturers and IT providers. Ability to look at each client separately in order to see how they could be provided with the best service.Produced multiple sets of financial statements for a number of large property owning groups. This was done either from VAT records produced by the firm, or from bank statements and invoices provided to us by the client. If there were any issues with the evidence provided, I was trusted to speak to the client to answer all queries. The statements were often needed within a short timeframe, and they were submitted within the deadlines.Due to restructuring, I updated the current VAT workings programme within a small team at CAAS, using a good knowledge of Excel. This increased the ease of use for junior and other members of staff, saving the firm money on charge out rates.Created new systems and spreadsheets for a range of clients, both to be used by the clients as well as by CAAS. These included Fixed Asset Registers, PAYE and National Insurance reconciliations and VAT reconciliations. These were often for new clients, with a less common business activity.