Sam Pollard Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Bradford, United Kingdom

Direct management of the day to day operational requirements. Responding to service issues in a timely manner. Creating effective customer service procedures, policies and standards. Monitoring and maintaining accurate records. Ensure customer data is stored and protected in accordance to the General Data Protection Regulations (GDPR)

Bradford

Managed a team of field based Business Development Managers and an office based B2B appointment making team. The primary objective of the role was to deliver B2B sales by following a strategic process to secure new business.

York, North Yorkshire

Call Centre - Sales Manager for CPP in York. Managed a team of 5 sales manager and 75 agents selling Credit Card Protection and Identity Fraud cover to achieve business KPI’s. Influencing the business at both a tactical and strategic level. Operating a flexible approach to change by positively communicating and embedding improved efficiencies.

Pudsey, Leeds

Managing a team of 12 evening part-time students selling Motor & Home insurance. Responsibilities included managing absence for the whole sales area. Trained Team Leaders in both Pudsey and Leeds city centre to monitor, manage and reduce absence.

Leeds, United Kingdom

Managed a cross-site, inbound and outbound sales team in Leeds for 3 years. Project managed the development of a group call centre - resource - recruitment - training - scripts - incentives - setting objectives. Coached and motivated a successful sales team, exceeding sales targets and retaining customers.