West Mercia Homes owns or manages 7000 properties as part of the WM Housing Group which has over 30,000 homes in the Group. West Mercia Homes properties are mainly in Herefordshire, Worcestershire, Birmingham and the surrounding areas and are better known by the trading names Nexus Housing, Kemble Housing and SHYPP (Supported Housing for Young People Project). A number of West Mercia Homes properties are also managed by Optima Community Association in Birmingham (also part of the WM Housing Group).Responsibilities include:Leading West Mercia Homes & SHYPP Management Teams (150 staff members) and manage the resources within the organisation to deliver a high quality service to residents.To manage the Group wide Customer Service CentreTo ensure effective stock maintenance and investment activity for West Mercia Homes propertiesTo work with the Board of West Mercia Homes to determine the strategy for the Association, To advise the Board and lead West Mercia Homes to enable it to achieve its key objectives.To ensure that short term Business Plan objectives are achieved and that plans are in place to deliver longer term Business Plan objectives.To identify and maintain a risk register to ensure that risks are appropriately managed.To represent and promote West Mercia Homes To make a significant contribution to the overall success of the Group.To develop and manage key internal and external relationships and to ensure high quality service delivery to customers and communities.To promote equality and diversity and ensure that Group policies are fully implemented.To demonstrate good governance and work to support the West Mercia Homes Board To ensure the implementation of all health and safety regulations and other statutory obligations within West Mercia Homes.To support and encourage customer engagement throughout the organisation

Managed a wide range of Group Service functions from Communications, ICT, Performance and Regulation, Customer excellence, Customer Feedback, Data Protection, Customer Information, Equality and Diversity as well as being an integral part in delivering an organisation wide change programme (J2E - Journey to excellence).