Leading the management and growth of the Associate resource pool at Credera UK Credera UK is an independent IT consultancy delivering major change for clients through the provision of small teams of highly experienced 'trusted advisors' to lead the design, delivery or operation of IT systems.

- Set up a new dedicated Product Sales function, complete with business plan, to support the sales of A&DC's unique range of assessment and development products (the portfolio of online and offline products included over 200 Assessment Centre exercises alone).- Responsible for product sales of approx. £700k p.a.- Selected, trained and managed a team of 4 people- Developed processes to support the sales and customisation of existing products in a more efficient manner than previously possible (including paper based, online and computer based products) - Led the creation of new business processes to support the sales of new products (including exerting significant influence over the technical design of links between new products and our existing accounting systems and processes)- Managed overall launch of new products liaising with Product Development and Marketing to drive the process.- Developed and implemented marketing and sales strategies to increase sales of A&DC's products to our blue-chip client base including both public and private sector clients whilst ensuring that any opportunities for sales of Consultancy assignments were identified and handled appropriately.- Handed over new business function to newly recruited Head of Product Sales.

- Strategic Change Plan to realign A&DC's business proposition under more business relevant offerings. I personally contributed to the Change Plan, had nominal ownership of the programme of internal changes required to deliver it and was responsible for the external communication of new offerings through the development of new sales materials for all client facing staff.- International Expansion. Worked to define a new strategy for the international expansion of A&DC through a partner network (there are now over 25 partners in 22 countries and there is a US arm to the A&DC business). I created all the necessary processes, guidelines and training materials to support this expansion and created a small dedicated team in the UK to manage the partner network.- Internal Process Improvement. Worked across the business to support members of the Board with bringing about improvements in their business areas. EG, personally drove the implementation of a new CRM system across the business (Sales Logix replacing ACT) and used the opportunity to overhaul all related business processes resulting in personally training approximately 50 people. - Project Management & Sales Expertise. Developed a range of tools for those responsible for selling consultancy work and managing client assignments to draw upon and provided 1-2-1 coaching to those in need of support.- Training Materials Development. Developed internal training materials of such high quality that I was asked to review training materials developed by others and to develop exemplary materials for colleagues to use in client assignments. For example, I created the first Learning Pack for a blended learning solution A&DC were developing for the Learning & Skills Council.- Key Account Management. Retained responsibility for some of our largest projects and framework agreements with key clients and supported bids for new work. Achieved personal sales of approx £500k p.a. (330% above target).

Sales Activities. I was involved in the full sales life-cycle. From manning stands at trade events (such as CIPD), personally conducting web and telephone research to identify new potential clients, making initial contact with the right decision makers, securing face to face meetings, gathering clients' requirements, preparing proposals and presentations to demonstrate how A&DC could meet these requirements through to managing existing accounts/projects in order to derive the maximum opportunities for the business. Excellence in Proposal and Presentation Writing. I was actively involved on a regular basis in responding to RFIs, ITTs and RFPs from public sector organisations that were flagged up to us through a tracker system. When our responses were successful I went on to prepare presentations/detailed proposals and then, if successful, I was often involved in the detailed project planning.Partnership Opportunities. Evaluating partnership opportunities on behalf of A&DC when we were approached by companies wishing to work collaboratively with complimentary products. This often included evaluation of technology based offerings in the assessment arena - drilling into the USPs of competitive products on the market at the time. Delivering Consultancy Assignments. About 20% of my time was 'chargeable' and was spent working directly for clients. Sometimes I was providing advice and guidance on how best to meet their assessment or development needs and sometimes I was managing projects involving our Occupational Psychologists (Consultants).

During my 6 years at Accenture I worked on more than 20 different projects in more than 15 different teams. INTERNAL PROJECTSFinancial Services Innovation Centre (FSIC)Set up and ran the new Accenture FSIC. The facility hosted workshops where leading edge Financial Services thought-leadership and technologies were showcased to top UK clients (including Barclays, Aon, Lloyds & Invesco). I personally developed business plans, controlled operations, developed and executed a marketing strategy, performed financial planning/tracking/recording activities, managed the technical infrastructure of the facility and hosted client workshops.Skills Development ModelLed a project to evaluate the skills development of the 70 CRM Consultants within the Financial Services group. Scoped the project, managed a team to conduct skills assessments of each individual member and an assessment of the skills requirements of the team, and performed the skills gap analysis. Presented the findings to key Partners in the UK and across the globe.ZURICH FINANCIAL SERVICES (launch of Zurich Bank)Designed the Customer Relationship Centre's organisation structure and the associated recruitment and training programme. Managed a team of 9 people to deliver within very tight timescales. Personally wrote and delivered much of the initial training before moving across to a train-the-trainer model.CRM PROJECTS FOR UTILITIES CLIENTS(NORWEB, United Utilities, British Gas, Centrica)Highlights include a range of Call Centre Reviews (to identify cost savings through process, system and staffing changes) and restructuring the IT support for the billing and customer service system used by a utility company that serviced over 80% of British households.INTERNAL TRAINING DELIVERYDelivered internal courses to multi-national groups on a range of topics relating to human performance and organisation design. Used pre-developed training materials and produced new materials based on my own experience.