Data Management-Cataloging-Book Processing-Interlibrary Loan-Circulation Desk Customer Service One-on-One Technology Help Appointments(Assistance with set up, maintenance, navigation, software, & online forms)Facilitate Sip & Swipe Cafe (technology discussion group)

The BRICK’s Benevolence Program assists with emergency financial resources, creating household spending plans, communicating with vendors, and providing referrals to community resources.-Providing assistance to nearly 500 households and 1000 individuals, annually. -Fully implemented an outcome survey for participants three months after assistance.-Developed an in-depth procedural manual for the program.-Developed a resource list of local organizations and agencies, shared with community-at-large.-Developed strong partnerships/relationships with human services providers throughout a three-county area.-Involvement in community committees to better understand the resources available and challenges facing human services in Ashland and Bayfield Counties.-Developed and presented, as keynote speaker, an overview of The BRICK's programs, along with motivational interviewing, self-care, and community engagement for Lac Courte Oreilles Ojibwa Community College (LCOOCC) Human Services & AODA Summer Seminar.-Developed and presented an overview of homelessness in the Northwoods for Genesis 1990 Mental Health Recovery Center in Ashland.-Participated in a city task force to address homelessness.

Circulation; interlibrary loan shipments and deliveries; sourcing; processing; IT support; and customer service.

Provide customers with exceptional customer service.Prepare coffee beans and candy for resale.Display, restock, and price merchandise.

Significantly improved the turnaround time with the university computerized financial system (SAP-IRIS) to perform accounts payable duties; procurement reconciliation; contract requests; travel requests and expense reports; payroll and employment; and reconciliation of multiple accounts within the department.Used Quicken for a second set of books to obtain a $0 variance and balanced budget at the end of the fiscal year for accounts totaling in excess of $1 million.Used Excel to create a payroll tracking system.Established effective communication within the department.Interviewed, hired, and supervised student workers.Partnered with the department chair to create an orientation program with specific expectations and procedures for all student employees.Instrumental in a 50% increase in the number of enrollees in Communications as a major through development of a prospect student database in Filemaker and through extensive outreach to prospective students.Responsible for the planning, promotion, and logistics of our annual high school visit day. In 2013, we had five schools with a total of 60 visitors. In 2014, we increased those numbers to six schools with 182 visitors.Partnered with Alumni Affairs to update the existing alumni database.Used the University’s records retention schedule to successfully organize and store records and dispose of outdated information.Created an inventory system for office supplies.

Created and executed the following programs:Excel Beginners Workshop Supervisor Training: “Coaching My Team” Student Employment Training (mandatory training for all University student employees)Guest Speaker, UT Martin Interpersonal Communications course: “Working Effectively in Groups”

Director of the Bookstore at the University of Tennessee at Martin | Enrollment 8,000+Developed and submitted an annual Business Plan and Financial Budget and monitored performance on a monthly basis to develop corrective action plans as necessary to regional manager and client. Recruited, hired, evaluated, and trained more than 50 employees a semester. Developed six student workers for store management positions within B&N. Three have moved on to management positions with Apple, Bank of America, and Bed Bath & Beyond. Developed relationships within the campus community.Facilitated presentations for training and information to various groups.Identified and explored opportunities to support campus and community programs.Established effective communication within the University and B&N. Developed strategies to increase sales and meet the needs of the campus community.Assisted in the opening of a new store and in the resetting of several sales floors.Significantly reduced inventory and payroll within the first year as a B&N College bookstore.Selected for the web pilot program to assist in the development of efficient processes.Successfully instituted new programs such as ordering online and the textbook rental option.Instrumental in the renewal of the contract between the University and B&N.

(5 offices)Interviewed, tested, trained, performed orientations and personnel record maintenance of employees including evaluations, payroll, insurance, workers compensation, child support, and bankruptcy. Problem solved and mediation for employees and clients. Selling, marketing, and public relations in the Weakley, Gibson, Obion, Fulton, Henry, and Carroll County areas. Monitored high-volume accounts receivable. Delivered a presentation before shareholders of the company. Developed and executed business plans.Promoted from a service representative to a branch supervisor within six months and to a branch manager within the year.Increased from 30 employees to 150 within six months.Increased client base from 3 companies to 6 within the first year.Assisted in the opening of a new office.Created an operations manual for the company.