Responsible for leading overall product strategy for Education and Libraries covering Finance, MIS and Libraries products. Also responsible for commercial and technology partnerships.

- Product Management responsibility for MIS and FMS products- Operational Management for Support, Product and Professional Services Team- Key responsibility for improving the level of sales and account management being delivered to the Education sector for the whole of the UK- Leading the Further Education sales team- Managing and ensuring high quality bid submissions both direct and via framework agreements- Identifying opportunities in the field of education that delivers… Show more - Product Management responsibility for MIS and FMS products- Operational Management for Support, Product and Professional Services Team- Key responsibility for improving the level of sales and account management being delivered to the Education sector for the whole of the UK- Leading the Further Education sales team- Managing and ensuring high quality bid submissions both direct and via framework agreements- Identifying opportunities in the field of education that delivers beneficial results through mutually beneficial partnerships- Building and managing strong relationships with major partners across a range of sectors, including trusts, foundations and commercial organisations Show less

- Key responsibility for improving the level of sales and account management being delivered to the Education sector- Identifying opportunities in the field of education that delivers beneficial results through mutually beneficial partnerships- Building and managing strong relationships with major partners across a range of sectors, including trusts, foundations and commercial organisations

- Built, shaped and managed the Post-Sales Team with accountability for generating and delivering 64% of overall company revenue- Motivated and empowered individuals by leading by example and encouraging the team to contribute ideas and work collaboratively- Overall responsibility for reviewing processes, monitoring profitability, and ultimately achieving growth in post-sales areas of the Learner Administration Unit- Implemented new systems and processes for resource management… Show more - Built, shaped and managed the Post-Sales Team with accountability for generating and delivering 64% of overall company revenue- Motivated and empowered individuals by leading by example and encouraging the team to contribute ideas and work collaboratively- Overall responsibility for reviewing processes, monitoring profitability, and ultimately achieving growth in post-sales areas of the Learner Administration Unit- Implemented new systems and processes for resource management, delivery quality and customer support- Developed strong relationships with key strategic suppliers to improve the product offering (e.g. Business Intelligence providers)- Responsible for driving forward revenue, profit and all operational Key Performance Indicators (KPIs) to meet objectives set- Project management responsibility for all implementations across the customer base, utilising PRINCE2 methodologies- Constantly ensured that all of the Service Level Agreements with Civica Education Software’s customers were metPlayed an instrumental role in transforming development methodology from a Waterfall based model to an Agile based modelKey achievements:- Achieved continued business growth from £3.1m turnover in 2009 to £6.6m in 2013 with EBITDA consistently greater than 30%- Increased Professional Services gross margin to 76%- Maintained Product Support gross margin at 85% with revenue growth up by 30% since 2008- Successful in gaining ISO 9001 accreditation for the company- Implemented a Team Foundation Server to provide source code management- Played an integral role in the migration of the MIS software to a .Net platform Show less

- Tasked with developing internal business processes to support the release and implementation of new MIS software and project managed each of the implementations at the client sites- Managed the design, development and quality assurance of a new Management Information System (MIS)- Designed and implemented large scale application deployment plans and worked with key decision makers to green light project phases- Identified and managed projects, including risks assessment and the… Show more - Tasked with developing internal business processes to support the release and implementation of new MIS software and project managed each of the implementations at the client sites- Managed the design, development and quality assurance of a new Management Information System (MIS)- Designed and implemented large scale application deployment plans and worked with key decision makers to green light project phases- Identified and managed projects, including risks assessment and the development of contingency plans where necessary- Managed and developed a team of nationwide consultants, providing support and guidance as necessary- Designed and implemented integration interfaces within existing client systems Show less

- Direct line management of the project team encompassing 10 members, including a mixture of development and testing staff, with responsibility for monitoring performance and salary reviews- Managed software development projects on behalf of the Project Board, ensuring projects produced positive results as defined in the Business Case- Managed multiple projects with six figure budgets and teams upwards of 20, both onshore and offshore based- Prepared project plans, documentation and… Show more - Direct line management of the project team encompassing 10 members, including a mixture of development and testing staff, with responsibility for monitoring performance and salary reviews- Managed software development projects on behalf of the Project Board, ensuring projects produced positive results as defined in the Business Case- Managed multiple projects with six figure budgets and teams upwards of 20, both onshore and offshore based- Prepared project plans, documentation and maintained various standard project records for review and approval by the Principal Project Manager or other nominated members of the SIMS team- Identified and managed risk and developed contingency plans, discussing new and changing risks with the Programme Manager- Developed and maintained good working relationships with the Developer Manager and Test Manager to ensure relevant resources- Communicated progress and shared project information with the Project Team and kept the Product Manager informed of progress on the project Show less

- Project managed key business areas and other team members, including managing staff workloads and delegating- Managed the countywide implementation of new student record management software and tracking system- Managed the implementation, training, and support package for new timetabling software to various school phases- Composed and delivered training courses, workshops and presentations, and evaluated and monitored their effectiveness across all student related software… Show more - Project managed key business areas and other team members, including managing staff workloads and delegating- Managed the countywide implementation of new student record management software and tracking system- Managed the implementation, training, and support package for new timetabling software to various school phases- Composed and delivered training courses, workshops and presentations, and evaluated and monitored their effectiveness across all student related software suites- Developed and managed a Premium Support consultancy service, including agreeing costs and service level agreements- Supported schools and key departmental staff in the use of IT both via telephone, remote support and through site visits- Devised, implemented and developed approved software project plans, providing a roadmap and a communications and control tool- Involved in the selection and implementation of a new helpdesk and Customer Relationship Management (CRM) system Show less