As a customer care agent transitioning into technology, I’m pursuing a bachelor’s degree in Software Engineering and an associate's degree in Systems Analysis and Development. With skills in HTML, CSS, and Git, along with strong customer service management and analytical abilities, I combine technical and interpersonal strengths. My native-level English proficiency further enhances my communication skills, enabling me to deliver high-quality support and solutions. I am dedicated to continuous learning and development within the tech industry, building a solid foundation for a successful career in software engineering