I have been working in post-sales roles within the technology sector for the past 20 years, across various companies. Currently, I serve as a Customer Success Manager for Latin America countries at Neo4j, acting as the primary post-sales point of contact for medium and large enterprise companies. In my role, I advocate for our customers, guiding them through onboarding and adoption, managing and monitoring the progress of multiple customer graph implementation projects simultaneously, and orchestrating the necessary support resources to ensure successful implementation and delivery within their deployment timelines, all the way through to renewal. My focus is on bringing value to both the customers and the business by fostering strong relationships, ensuring smooth execution, and driving outcomes that contribute to long-term success. This requires close collaboration with the customer team as well as the Neo4j Team ;Product Managers, the Renewals team, Engineers, the Support team, Professional Services, and other key stakeholders.