As a Regional Sales Executive at Oceania Cruises, I am responsible for managing current accounts and developing new partnerships in the North of England, Scotland, and Northern Ireland. I use my presentation skills, communication skills, and sales strategy to effectively showcase the unique features and benefits of Oceania Cruises to various audiences, and to drive revenue and meet sales targets. I also proactively manage sales campaigns and marketing opportunities, and identify and attend relevant events, conferences, and networking opportunities to expand the reach and awareness of the brand. I am always looking for new ways to enhance the customer experience and loyalty, and to support the growth and success of the company.

My passion for Cruise combined with the love of being out on the road meant the move from Agent to Supplier was always something that I wanted. I was responsible for managing current accounts and building new relationships in the North of England, Scotland, and Northern Ireland.Core responsibilities and Achievements:● Management of trade partners to drive revenue and meet sales targets.● Identifying and developing new partnership potential through events, conferences, and networking.● Building and delivering Brand presentations to trade partners and consumers.● Proactively managing sales campaigns and marketing opportunities● Continually promoting the Ambassador Cruise Line brand to drive increased awareness – through social media,face to face visits, webinars & Events.● Actively monitoring ROI against delivered activity.● Providing daily and weekly insight into sales performance, budget tracking and wider cruise industry and travelindustry trends● Hosting trade events, FAM trips and ship visits

After years of loving travel, especially cruising, this was the time for me to make the move into the industry. I began my Travel career at WTH(UK) as a sales concierge to build industry knowledge and experience. With my previous experience I quickly progressed into the Management team, 4 months later, firstly in a hybrid Trainer/Sales Manager Role before moving fully into the Sales Management team.Core responsibilities and Achievements:● Winning the Managing Directors Award.● Sales and Product training● Using the KPI’s and results to take a proactive approach in identifying areas for improvement for both the Salesteam and Business to increase revenue.● Increasing Sales and Revenue by successfully managing sales concierge through analysis of KPI’s.● Improving performance through managing objectives, coaching and performance monitoring of the Sales team.● Employee engagement, working alongside the Head of Sales and HR to ensure office staff and home workers arefully engaged.● Writing and recording content for Cruise118.com adverts● Training new and existing sales team through fun and interactive online and classroom sessions:o Conducting 2-week induction program that include cruise line product and system sessions.o Ongoing call coachingo Sales training.

Within this role I was working out on the field in middle Management. I was responsible for identifying gaps in the market where there was little to no Slimming World coverage, from there I would promote the brand and recruit new consultants to open groups where needed.Core responsibilities and results:● As a Consultant I launched 4 groups, all of which had great success. I continued to grow membership through strong planning, effective marketing & promotion out in the community as well as word of mouth.● To guide and mentor the team through coaching, one to ones, engagements sessions and training to increase their membership, thus delivering on the Business’s targets.● Strengthening the quality of service provided through development Visits and feedback, weekly calls, and training, ensuring consistency over the team. As a team we moved our retention of members from 69% to 78% throughout 2021● Weekly planning calls with each member of my team to help and support them with their plans to achieve their goals for the week and month ahead.● Monthly team training meetings to deliver any new training or best practices to the team and on occasion to the district (126 consultants)● Recruiting new consultants to join the team; it was my responsibility to identify growth areas within the community, source venues and then recruit new staff to open those groups.● To support the district, in addition to my own team I also supported consultants who did not have a manager.

Working within the support services department for a National Recruitment business as the Internal Auditor covering the Northern Region, responsible for conducting all the Compliance, Quality and Health and safety audits for the 42 branches between Norwich and Glasgow● Conducting 3 to 5 audits a week against ISO:9001, Conduct Regulations, Employment law, Health, Safety, Environmental and Quality standards.● Audit close out meetings and report writing.● Agreeing corrective and preventative action with operational / departmental Managers● Ensuring non-conformances are reported and closed out within agreed time frames.● Hosting and facilitating external audits.● Accident and Incident Management● Regional travel between Norwich and Glasgow with weekly overnight stays

Project management of a bespoke inspection management system within the group, which included the design, specification, and implementation across the entire group. Ensuring that all aspects of the business, which include local government, MOD, Power, Gas, Water and Environmental contracts, can adapt the new system.● Writing and delivering a training course nationally to ensure all areas of the business had adequate training onthe new system before it was implemented. This ranged from Supervisors right through to Directors.● Co-presenting the ISO 9001:2008 internal auditors’ course alongside other members of the Quality team.● Supporting tender teams and attending relevant client evidence gathering days to present the inspection management system.● National Travel with weekly overnight stays

Weekend Bar work alongside my position at Enterprise

Inbound and outbound sales, selling bus advertising