• Managed 7 IT professionals that sustained the 24/7 operations infrastructure for both internal stake holders and the customer base, which included over 2500 devices, 1000 users, 28 national store locations, 200 customer sites along with head office.• Supported various hardware products including servers, switches, tele-comm, ISP’s, workstations, laptops, tablets, ePEN’s, iPAD’s, mobile devices, printers and security. • Collaborated with managers to improve the IT business component in existing and new site locations, which included hardware procurement, staging and replacement, securing IT vendors and negotiating SLA contracts.• Delivered project planning council as a subject matter expert. • Created and maintained new IT standards, policies and procedures.• Handled asset management of all company IT assets.• Reported and managed budgeting for senior management and executives.• Liaised between other departments within IT to proactively support the many different infrastructure areas and executives.

• Supervised 3 IT professionals that supported the 24/7 operations infrastructure for both internal stake holders and customer base, which included over 2000 devices, 850 users, 25 national store locations, 175 customer sites along with head office.• Coordinated the staging and support of all areas involving the support of IT business component in existing and new site locations which included hardware procurement, staging and replacement.• Created and implemented IT projects as a member of a team.• Designed and maintained new IT procedures and created all store assets.• Facilitated the escalation of all customer support requests.

• Directed the 24/7 IT operations and the infrastructure for both internal stake holders and customer base, which included over 100 devices, 50 users, 18 customer sites along with head office.• Lead the IT business component in existing customer site locations which included hardware procurement, staging and replacement.• Implemented IT projects, drafted vendor agreements and prepared associated SLA’s.• Created asset management solutions and provided on hand support of all customer support requests.

• Supported the 24/7 IT operations which included over 600 devices, 400 users and 3 site locations.• Staged and aided the IT business components within 3 locations which included hardware procurement, staging and replacement.• Prepared vendor agreements and associated SLA’s.• Maintained asset management, while supporting servers, backup’s and hardware upgrades.