• Streamlined scheduling by migrating appointments to a live Excel spreadsheet, enabling real-time updates and staff access during a three-week United Healthcare cyberattack that disrupted the scheduling system.• Oncology program coordination including scheduling all internal and external clinic appointments, such as chemotherapy treatments, imaging appointments, and therapies. Coordinated all referrals to outside clinics. • Implemented innovative solutions to overcome scheduling and treatment challenges, maintaining care continuity and achieving successful outcomes in regards to timing and patient satisfaction.• Collaborated with RN’s to determine best care paths for patients, navigating challenges including precise timing of care, insurance requirements, and outside care coordination. • Created open channels of communication to allow for increased visibility, enhanced collaboration, and timely response times regarding patient care.

• Spearheaded planning spreadsheet to prioritize and track cases, leading to organizational implementation of a live spreadsheet, integrating information from multiple teams for visibility and real-time updates.• Program coordination including specimen inventory and database management, result reporting to clinical teams, facilitating lab draws and clinical documentation, and maintaining donor kit inventory.• Introduced additional Epic scheduling and secure chat functions to team of 4 program assistants, streamlining placement of lab requisitions and allowing for immediate response times to urgent inquiries.• Screened potential donors for BMT program, safeguarding sensitive information and exercising best judgment to determine program viability while navigating potential barriers such as language and cultural differences.• Served as a key liaison for the department, clarifying information between clinical teams and labs, promptly resolving requisition issues and creating appropriate testing plans for samples based on established workflows.

• Coordinated program operations including maintaining and accessing chart information, triaging and responding to inquiries from clinical teams, facilitating provider orders, and daily support of the Transition RN's.• Case management of all patients enrolled in BMT/IMTX program. Facilitation of home infusion services, home health care, durable medical equipment, and other patient/caregiver needs as determined by clinical teams.• Facilitated patient needs upon discharge from inpatient BMT/IMTX program, including transitions to local providers, nursing and/or other home health needs, and skilled nursing and hospice referrals.• Edited and developed references, handouts, and presentations to educate patients and caregivers regarding BMT/IMTX process, providing valuable care resources and fostering a supportive care environment.• Coordinated meetings and video presentations between staff and patients/caregivers, providing technical support and ensuring an inclusive educational environment regardless of computer literacy.

• Program coordination including daily operations, planning and scheduling, and department communications. Served as primary point of contact and subject-matter expert for patients, internal staff, and external inquiries.• Project coordination including leading scheduling and workflow changes to the brachytherapy treatment program, directing weekly meetings while managing all patient information, increasing case capacity by 150%.• Collaborated with multiple departments and outside organizations to coordinate patient care, including precise timing of treatments and relaying pertinent care information in workup and recovery/surveillance.• Adapted to rapidly changing COVID-19 policies to maximize patient and staff safety, including proper PPE administration and training, isolation procedures, social distancing, and infection prevention protocols.• Effectively led a team of four coordinators during an extended supervisor leave, maintaining alignment with department objectives and ensuring continued collaboration on projects and urgent matters.

• Managed and coordinated multiple equipment upgrade projects simultaneously, including remodel of procedure suite and gen onc exam rooms, replacement of all infusion suite pumps, and end-of-life upgrades.• Department coordination including daily operations, triaging and coordinating service requests, and sourcing medical equipment for main campus clinic and labs. Full-cycle management of equipment sourcing to installation.• Documented preventative maintenance requirements for 100+ pieces of medical and laboratory equipment, sourcing instruction manuals to supplement asset database and maintain compliance with regulatory standards.• Conducted regular equipment audits to verify functionality and ensure facility compliance with regulatory standards, implementing corrective actions to minimize risks and enhance safety protocols.• Trained 150+ members of clinical staff in WA state-compliant annual safe patient handling classes, including patient lift equipment operation, while consistently reviewing and updating the class curriculum.

• Recorded detailed information for all laboratory and clinical locations across six campus buildings, including location, mail stop, area function, and relevant contact information.• Audited processes and documented breakdowns in systems while collaborating with various teams to address discrepancies and establish solutions.• Completed appropriate chain of custody processes and regulatory compliant documentation for time sensitive lab and patient specimens delivered across six campus buildings.• Obtained Pharmacy Assistant certification and adhered to PPE protocol and requirements to ensure timely pharmaceutical deliveries.

• Directed the operational development from store opening for the first MOD Pizza in Northern CO, establishing a market footprint leading to 16+ stores in the region.• Designated store trainer for all new and existing employees, requiring familiarity with multiple stations and procedures as well as having the ability to relate to and instruct a diverse audience. • Instituted and maintained store PAR levels and standardized workflow of food preparation, training employees on preparation procedures, safety, and time-management techniques.

• Led store to consistently finish in the top 10 among 300+ in company rankings of reporting metrics, regularly exceeding sales and labor goals, significantly improving the restaurant's overall performance and reputation.• Transformed employee culture, cultivating a collaborative team environment which contributed to internal equity, upward mobility, and personal growth, leading to a 70% increase in employee retention.• Revised existing ordering system and adjusted PAR levels to efficiently manage demand while reducing on-hand stock by 55%, directly contributing to improvement in performance metrics.• Designed training program for front and back of house, educating staff on company operations and procedures, customer service and de-escalation processes, and time-management and organizational skills.

• Project management, including the initial implementation of a comprehensive power tool merchandising reset with new products across 80+ stores of large regional retailers. (Blain's Farm & Fleet and Mills Fleet Farm)• Collaborated with all levels of management to provide feedback on sales and merchandising sets, creating an integral channel of communication allowing real-time adaptations to stock levels and design.• Developed curriculum for and conducted 50+ training events, from large-scale classroom settings to store openings, educating customers on products and innovations in the space including hands-on demonstrations.• Managed a team of three service professionals, ensuring sufficient coverage across stores, timely achievement of project objectives, and prompt resolution to customer concerns during a period of 40% organizational growth.