Sam Rosen Assoc Cipd Email & Phone Number

Continuing to drive learning projects that align with business goals for multiple business units.

Manchester, England, United Kingdom

As an enterprise learning business partner (ELBP) I look after the learning needs for the UK business and our principal payroll/HR product iHCM. • Regularly performing learning needs analysis for prospective new projects;• Looking after the learning programme and strategy for iHCM across 10 business units;• Regularly meeting with business stakeholders to brief them progress with learning projects;• Monitoring learning uptake through LMS reporting and survey responses;• Processing data using advanced excel skills and PowerBI reporting;• Aligning learning projects with business goals to prove ROE/ROI;• Supporting change management in projects when new processes and changes are required.

Manchester, England, United Kingdom

A reduction in delivering training and more of a focus on project work and programme management. As a senior learning consultant I focussed more on creation digital learning to support out blended learning approach using various instructional design tools.

Manchester, England, United Kingdom

Delivering instructor-led training virtual and in person on ADP’s product suite (HR, Payroll and TLM). Followed release/software updates to ensure lesson plans and product documentation were up to date. Additionally worked flexibly as an instructional designer creating digital learning through tools such as Camtasia, Articulate Storyline, Articulate Rise, Litmos and Certifications.

Manchester, United Kingdom

Facilitating and delivering training on Noble System’s Telecoms suite to new and existing customers whilst offering a consultative role such as Noble Gamification and Operations Suite.• Mastering delivery of several training courses by consuming small topics and delivering to a panel of experts for feedback.• Acting as a subject matter expert to the product support team when issues arise.• Travelling to client sites to deliver in-person training.• Designing and delivering training for upcoming and developing products.• Studying using Noble System’s e-learning platform and resources to further enhance my knowledge of the telecoms call centre industry.

Manchester, United Kingdom

Starting at the beginning of 2018 my business partner and I started SCHMEAR MCR. A homemade bagel company. At SCHMEAR MCR we create our famous bagels from scratch and their fillings. SCHMEAR bagels are sold exclusively at popup events round the North West often frequenting food markets like GRUB and Levenshulme Market.

Sheffield, United Kingdom

As Perkbox’s first customer software trainer, I designed and delivered in-person and virtual training to educate both existing and new customers. • Created a library of short instructional videos using Final Cut Pro and Keynote. • Created and delivered virtual training using GoToTraining. Sessions were scheduled 15 times a month with up to 50 customers attending per session. • Regularly delivered large scale demonstrations to groups of up to 100 customers. • Partnered with account managers to deliver in-person training to existing customers. Sessions held up to 25 customers. • Analysed virtual training data and survey feedback in Salesforce to improve training. Aligned training metrics to our business KPIs and presented to senior teams to prove value of training. • Delivered training to new employees. • Built a training portal in HTML to promote training courses and host instructional videos.

London, United Kingdom

Whilst being remotely managed from New York, I trained AppNexus’ clients virtually and in-person. Classroom sizes were up to twenty students and were run at least ten times a month. • Mastered delivery of curriculum enabling me to facilitate classroom training to a wide variety of customers with different skill-sets. • Responded to industry specific questions fuelled by my knowledge of AppNexus’ products. • Cultivated a culture of open feedback to improve delivery style and techniques to ensure delivery of great training. • Collaborated with partners and subject matter experts across the business to shape the future of the training curriculum. • Redesigned training portal by taking feedback from end users and utilising my eye for design. • Turned student's questions into leads for account managers resulting in revenue driving.

London, United Kingdom

Whilst being remotely managed from New York, I supported over 120 employees across EMEA & APAC. • Created knowledge base articles and videos to promote self-help which reduced ticket queue load. • Oversaw London and Paris office moves from an IT infrastructure standpoint. Coordinated with third party vendors and internal stakeholders so employees were able to work from day one. • Planned and executed mass on-boarding for new employees when companies were acquired. • Developed and facilitated IT on-boarding training for new employees to set them up for success with provisioned equipment. • Built good rapport with remote offices and routinely visited to ensure employees felt supported and infrastructure remained functional. • Installed and maintained PBX’s, AV Conferencing Systems and other core networking systems.

Basingstoke, Hampshire, United Kingdom

As a Genius I resolved customer issues with products, seeing over fifty customers a day in ten minute blocks. • Delivered training and mentored employees to build a pipeline of future Geniuses. • Communicated business and product updates to colleagues in the style of informal training. • Executed pilot programs that affected the customer journey and embraced change. • Honed time management skills whilst building the composure needed to solve technical issues. • Provided a world class framework for customer service teaching to handle complex situations with with patience and empathy. • Flexed leadership skills and scheduled the Genius team.

Cupertino, California

I was selected to work in the Cloud Services Localisation department in Cupertino, California. The department focussed on the digital assistant Siri and upcoming Apple products in 2013 & 2014. • Contributed to improving contextual awareness for Siri in British English. • Worked with multiple briefs and timelines, providing regular updates to project managers. • Made opportunities to meet with stakeholders of the business to gain better awareness of how Apple Inc. strategises for Apple Retail UK.

Guildford, United Kingdom

As Store Manager of an Apple Franchise in Guildford I lead a team of eleven employees. • Motivated team members to create ownership of Apple products. • Resolved customer service escalations. • Reported to regional management providing insight using sales metrics and footfall metrics. • Hosted a monthly Mac User Group and presented topics of interest in an interactive classroom session. • On-site financial responsibilities such as payroll, cashing up and banking.