• Working in the sales office and behind trade counter for a wholesale flooring company.• Handling both inbound and outbound calls.• Face to face sales, taking orders from customers over the trade counter.• Cross-selling and Up-selling when possible. • Building a rapport with regular customers to achieve maximum sales potential.• Managing the trade counter, handling the day to day challenges and activities.• Using Microsoft Word, Excel and Outlook.• Handling purchase orders and invoices.

• Carry out computer repairs: hardware / software issues, screen replacements, virus removal.• Face to face and telephone sales. Advising customers which products and services would best suit their needs.• Cross-selling and Up-selling when possible. • Established an in-depth knowledge of Windows systems.• Regularly left in charge of the shop whilst the owner is away on call-outs.• Ordering and managing stock.• Troubleshooting customer enquiries and complaints.• Using Microsoft Word, Excel and Outlook.