• Maintain the Department Security Tree, which is the authoritative repository for the Fourth Estate Organization Hierarchy and Manpower Requirements billets, which involves both front-end manipulation and back-end database table analysis, using TOAD toolset and SQL developer.• Author user training materials and recommend updates to training materials based upon trends in customer requests• Streamlined all customer service documentation to provide better tracking and performance for FMTS team• Provide guidance on application function and business rules to military and civilian customers globally• Author and maintain all Change Management Requests received by customers and approved by Government PMO• Assist FMTS Project Management Office with all documentation pertaining to the project to help stay in compliance with con-tract• Perform monthly Data Quality Reviews on all FMTS Organizations, to ensure data is kept up to date, in prep for GFM-DI.• Provide Tier 3 functional application support when needed for the DoD Fourth Estate Manpower Tracking System (FMTS)

• Manage overall system performance through the PeopleSoft application• Perform performance tuning, troubleshoot issues as they arise and migrate application code through the software devel-opment lifecycle • Manage the installation and configuration of PeopleSoft environments• Provide root cause analysis and resolution• Develop and update technical infrastructure design documents and manage them through the approval process• Work with technical resources (DBA, Linux Administrator, Network Administrator) to build and configure the produc-tion environment• Develop and implement the object migration process for the project• Test & apply patches, updates & fixes for PeopleSoft• Document all tasks requiring creation of written documents in support of system build, maintenance and operations• Translates end-user requirements into PeopleSoft-specific configurations and/or customizations

• Assist the Air Force user community when participating in regression testing, User Evaluation Testing (UET) and Customer Acceptance Testing (CAT)• Serve as the Knowledge Management/Decision Support liaison for the AF to support related activities• Provide on-site support to AF as Administrator• Perform duties necessary to support JROC activities, submit Air Force documents to KM/DS IAW the JCIDS process, process AF and Joint-sponsored documents, support various control boards and publish calendars on the SIPRNet• Produce and manage all metrics collection and reporting• Provide ad-hoc training to IRSS customers (generally O-6 or equivalent and above)• Implement minor backend changes to IRSS database• Excelled in rapid application development and management of technological issues for assigned projects• Provided user requirements analysis, design and programming support for enhancement of Web application accessed by 60,000+ AFOs

Active DoD Secret Security ClearanceProvide Tier 1 operational monitoring, response, and user support for global Department of State (DOS) mission-critical systemsManage and supervise geospatial tagging and tracking systemSubject Matter Expert advising management on customer policies and concept of operationsSupervise technical support team, troubleshooting, resolution and escalating tracking escalation to senior management Manage and produce customer workflows reports/metrics to reduce downtime.Assist with the development and support for new features and streamlining customer requests into development cycle with our engineering teamsRewrote Standard Operation Procedure to improve the overall efficiency

Supervised technical team of 6 individuals supporting incident management and troubleshooting for Telephony outages corporate wideAuthored new priority level procedures that reduced Mean Time To Acknowledge by 50% Supervised and managed on boarding procedures for new hiresPrepared and submitted performance reviews on six-member technical teamAssisted with corrective actions for all voice mail related issues in support of Modular messaging

Monitored and analyzed data in Netcool and Advanced Agent DesktopSupervised and approved escalation actions prior to submission to higher level managementRewrote and documented new fault isolation and troubleshooting procedures