Sam Ryan Email & Phone Number

Winchester, VA, US

Mclean, VA, US

Mclean, VA, US

Mclean, VA, US

• Maintain the Department Security Tree, which is the authoritative repository for the Fourth Estate Organization Hierarchy and Manpower Requirements billets, which involves both front-end manipulation and back-end.
• Author user training materials and recommend updates to training materials based upon trends in customer requests
• Streamlined all customer service documentation to provide better tracking and performance for FMTS team
• Provide guidance on application function and business rules to military and civilian customers globally
• Author and maintain all Change Management Requests received by customers and approved by Government PMO
• Assist FMTS Project Management Office with all documentation pertaining to the project to help stay in compliance with con-tract

Mclean, Virginia, US

• Manage overall system performance through the PeopleSoft application
• Perform performance tuning, troubleshoot issues as they arise and migrate application code through the software devel-opment lifecycle
• Manage the installation and configuration of PeopleSoft environments
• Provide root cause analysis and resolution
• Develop and update technical infrastructure design documents and manage them through the approval process
• Work with technical resources (DBA, Linux Administrator, Network Administrator) to build and configure the produc-tion environment

Dayton, OH, US

• Assist the Air Force user community when participating in regression testing, User Evaluation Testing (UET) and Customer Acceptance Testing (CAT)
• Serve as the Knowledge Management/Decision Support liaison for the AF to support related activities
• Provide on-site support to AF as Administrator
• Perform duties necessary to support JROC activities, submit Air Force documents to KM/DS IAW the JCIDS process, process AF and Joint-sponsored documents, support various control boards and publish calendars on the.
• Produce and manage all metrics collection and reporting
• Provide ad-hoc training to IRSS customers (generally O-6 or equivalent and above)

Arlington, VA, US

Active DoD Secret Security ClearanceProvide Tier 1 operational monitoring, response, and user support for global Department of State (DOS) mission-critical systemsManage and supervise geospatial tagging and tracking systemSubject Matter Expert advising management on customer policies and concept of operationsSupervise technical support team.

Stamford, CT, US

Supervised technical team of 6 individuals supporting incident management and troubleshooting for Telephony outages corporate wideAuthored new priority level procedures that reduced Mean Time To Acknowledge by 50% Supervised and managed on boarding procedures for new hiresPrepared and submitted performance reviews on six-member technical teamAssisted with.

Stamford, CT, US

Monitored and analyzed data in Netcool and Advanced Agent DesktopSupervised and approved escalation actions prior to submission to higher level managementRewrote and documented new fault isolation and troubleshooting procedures

Bachelor Of Science - Bs, Cybersecurity Technology

Associate Of Science - As, Information Technology

Education record