Sam S. Email & Phone Number

Melbourne, Victoria, Australia

- Manage the full customer success cycle for Ready Contracts and Ready Buy procurement solutions, focusing on customer satisfaction, successful adoption, and renewal.- Develop and execute customer success plans to drive value, leveraging customer-focused marketing campaigns to generate demand for new products and services.- Proactively network with customers, articulating the Ready Contracts value proposition and maintaining regular contact with stakeholders.- Manage a portfolio of existing ReadyTech customers to build strong references and generate upsell opportunities.- Develop professional quality proposals and facilitate presentations and demonstrations to customers.- Represent ReadyTech at industry conferences and events, continually demonstrating integrity and delivering added value to customers.- Collaborate internally with the delivery team to ensure alignment between commercial approach and customer expectations.

Melbourne, Victoria, Australia

- Managed all existing and new accounts based in Victoria, catering to a diverse range of industries (FSI,Government, Media, Education etc.) and sizes (SME to multinational corporations)- Acted as a primary point of contact for all enquiries from VIC, QLD, and ACT, workingwith prospective clients to understand their business’ needs and demonstrate expertise in theMicrosoft stack- Balanced a multifaceted role with responsibilities involving project management, draftingproposals and Tenders, cultivating strong client relationships, resource management and beingreceptive to additional opportunities- Involved with SSW’s internal products acting the Voice of Customer. Submitting featurerequests for our website, our LMS and our ERP to enhance the users experience and improve processes so that they are impressed by our software development capabilities, harnessing market research.- Worked in Scrum teams, harnessing Agile methodologies in the SDLS, liaising with the client (Product Owner) to ensure feedback is being understood by the developers- Managed the businesses presence in the market via the Azure marketplace and Gov Tender boards

Melbourne, Victoria, Australia

- Learned Account Management fundamentals and successfully onboarded all active accounts in VIC within the first few weeks- Developed a strong understanding of software development principles, Scrum, Agile Methodologies and the Microsoft ecosystem (.NET, Angular, SharePoint, Dynamics etc.)

Barrel Project

- Managed a busy craft beer brewery bar in central London, responsible for customer service, sales, stock control, and venue management.- Developed a deep knowledge of the product range, which improved customer service and sales abilities.- Exercised vital task prioritisation skills and operated POS systems.- Increased revenue by over 15% by incorporating a variety of new events, including private parties, corporate functions, and live sport nights.

London, Greater London, United Kingdom

- Led daily operations at Royal Docks location, managing memberships and client relations- Directed team of lifeguards and collaborated with founder on long-term objectives and financial targets- Ensured safety compliance and smooth running of open water swimming facilities

London, England, United Kingdom

- Gained insight into auditing processes by analyzing client income and expenditure data- Created Excel spreadsheets for client invoices and data management- Prepared VAT returns and cash books from source client data, developing attention to detail

London Area, United Kingdom

- Developed and implemented lesson plans for diverse skill levels- Assisted senior teachers in achieving lesson objectives- Tracked and documented student progress through administrative tasks