Sam S. Email & Phone Number

San Francisco Bay Area

San Francisco, California, United States

-Executed all phases of the post-sales client lifecycle, including ownership of a revenue quota, negotiation of renewals and upsells, and strategic account management.-Acted as a trusted advisor and consultant to ensure my customers are leveraging the full value of Checkr-Develop and execute impactful QBRs to drive business value and ROI-Established strong.

San Francisco, California, United States

-Partner with Customer Success Managers on Joint Business Plans to collaborate on key product related goals, objectives, and results for top accounts.-Work closely with the Customer Support team to identify product support trends and product utilization for top accounts.-Develop and oversee project status monitoring and reporting - in addition to helping.

San Francisco, California

-Managed, trained and scaled the Candidate Experience team at a hyper growth startup. Directly managed a team of 7.-Fostered team success and cultural development by improving interview processes, onboarding steps, leading team meetings, and individually coaching team members throughout their tenure.-Evangelized and drove key metrics alignment including.

San Francisco, California

-Managed the support floor for 20+ hours/week. Tasks included answering questions from teammates, resolving escalations, monitoring agent performance and providing feedback for improved delivery.-Acted as a "player-coach" and drove alignment between the Candidate Experience Leadership and the broader support team by consistently achieving my personal OKRs.

San Francisco, California

- Completing 8+ candidate phone calls per hour and 30+ emails per hour. Constant top performer on the team, completing as many as 12 calls per hour and 50 emails per hour. - Assisting with on-boarding of new reps, shadowing and providing feedback to help them learn and improve.

- Responded to and satisfied all customer inquiries via email.- Reviewed files for consumer rating assignment.- Contacted customers regarding shipping questions and shipping exceptions.- Assisted customer support team as needed.

San Francisco Bay Area

- Responsible for importing data in an accurate and efficient manner- Verified accuracy of all client information prior to keying - Corroborated all existing data accuracy after performing data entry procedures- Updated all client records and information in the database- Compiled statistical data for senior management analysis purposes- Organizing files.

San Francisco Bay Area

- Identify and effectively source new commercial opportunities in the highly competitive Bay Area Retail Sector-Grow and manage an extensive list of prospects and develop strategic account plans segmented by industry and territory - Cultivate, develop and nurture client relationships focused on employer brand and growth for market maturation strategy.

Bury St. Edmunds, Suffolk, United Kingdom

- Directly managed 7 sales associates: established quotas and KPI’s to meet the goals of the brand.- Created a system to identify and restock high selling items generating higher sales and more engaged environment for staff and clientele.- Cross trained on all areas of store management including visual merchandising, transfers, inventory, and cash register.

Sudbury, Suffolk, United Kingdom

• Responsible for importing data in an accurate and efficient manner
• Verified accuracy of all client information prior to keying
• Corroborated all existing data accuracy after performing data entry procedures
• Updated all client records and information in the database
• Reported weekly to senior management on progress
• Compiled statistical data for senior management analysis purposes

Media Cultures And Communications

English Language And Literature/Letters

Secondary education two year course after completion of high school.

General Studies

Secondary education two year course after completion of high school

Communication And Media Studies

Secondary education two year course after completion of high school.