Sam Silberman Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Westlake Village, California, Us

•Managed go-live phase, overseeing the successful deployment of 2 Salesforce instances for 100+ active users•Collaborated with Salesforce/Oracle consultants to align flows & synchronize sales data import process between Oracle, MuleSoft, and Salesforce•Performed User Acceptance Testing to ensure seamless integration and functionality with inbound/outbound change sets•Orchestrated Salesforce integration across marketing, finance, customer service, HR, executive, & sales teams, optimizing companywide processes and leveraging its benefits across departments•Conducted ongoing hands-on sales enablement training sessions for 55+ sales representatives and territory managers during national sales meetings to enhance team performance •Collaborated closely with executives to conduct in-depth business analysis, identifying areas for process automation and improvement•Brainstormed & strategized innovative solutions to automate complex business processes, leveraging technology & systems like Salesforce, Oracle, Mulesoft, Jira, Xactly, etc•Created customized forecasting models comparing territories/product SKUs against quotas•Generated and configured advanced sales reports & custom dashboards for executives and sales managers•Oversaw the importation of 500+ custom price books with account affiliations & pricing•Implemented duplicate/matching rules, validation rules, custom permissions/profiles, & complex flows to ensure data integrity•Designed custom Annual Recurring Revenue, Run Rate, Sales Variance, forecasting/quota formulas/reports/dashboards•Configured quarterly quota & forecasting updates for optimized performance•Engaged in SOQL & Apex code while trigger debugging & testing•Managed territory/role hierarchy & update based on zip-territory model•Conducted research & analysis for incentive & compensation plans for sales team/managers•Provided initial setup & configuration for Salesforce to Zendesk ticketing system

San Diego, Ca, Us

•Oversaw product importation process and tested CPQ configurations in UAT/Production with various price books/discount tiers•Reviewed third-party forecasting tools and performed qualitative analysis to find which tools best fit business requirements•Configured & designed page layouts with various record types•Reviewed workflow/process builder/approval processes and provide internal analysis •Updated/maintained products by gathering requirements from stakeholders, importing/updating into UAT, testing quotes/discount tiers with the requester, and deploying to Production•Conducted Security Alerts Review & System Maintenance checks to ensure a secure Salesforce environment•Managed case queue & and solved incoming cases through Salesforce/Zendesk ticketing systems•Created functional/technical documentation and LucidChart diagrams for business processes •Created and configured custom objects according to business stakeholder requests•Conducted Jira Sprints/retrospectives using AGILE/SCRUM methodology to manage efficiency with projects and make adjustments to productivity•Converted workflows/process builder automations to flow, including email alert flows for new product activation/updates

Los Angeles, California, Us

•Conducted investment research, reporting, and analysis to prepare client financial plans•Oversaw creation & implementation of workflows, reports, and procedures in Salesforce to improve efficiency •Monitored investments and provision of recommendations based on current market trends •Analyzed financial projections, profitability analysis, and resource planning to drive business revenue•Created detailed financial reports in excel utilizing VLOOKUP, pivot tables, and formulas

Woodland Hills, Ca, Us

•Developed, implemented, and reviewed operational policies & procedures with stakeholders to improve Salesforce Cloud •Generated simple & complex reports & dashboards in Salesforce based on current business needs •Maintained Salesforce Cloud to ensure content updates, debugging, account administration, and system usability•Gathered requirements and designed solutions in Salesforce via custom objects, workflows, & processes•Configured Salesforce Cloud by creating record types, page layouts, assignment/validation rules, queues, profiles, and reports

•Sold $6.3 Million in Residential Real Estate•Networked and negotiated with attorneys/estate administrators to propose renovation strategy•Assessed properties with contractor to create line item bid and proposal for attorney/administrator to review•Created in-depth marketing campaigns in Salesforce prior to negotiating and closing the sale on renovated properties•Collaborated with sales team to solicit feedback and improve procedures within Salesforce to boost productivity

•Created and maintained user profiles, workflows, reports, and dashboards in Salesforce•Set permissions for users using Field-Level and Object-Level security best practices•Implemented solutions to resolve system errors and data issues to avoid subsequent effects on marketing/sales team •Trained employees/end users on the Salesforce Lightning experience and other CRM tools/applications•Utilized SOQL query language to collect information and manage data while gathering requirements

•Enforced clubhouse/pool/tennis court/playground rules to members and guests•Coordinated reservations and holiday events •Property maintenance, balance pool pH and chlorine levels•Open/close property

Northridge, Ca., Us

•Managed Salesforce users, profiles, roles, permission sets, and other administrative responsibilities •Created in-depth marketing campaigns while monitoring analytics and engagement using detailed reports•Imported/Exported/Updated data files containing custom objects with Data Loader & Data Import Wizard

Encino, California, Us

Posts: Cabrillo Way Marina, Michael's Village, and Palisades Jewish early childhood center. Special Events: FIDM Fashion Show, LA Jewish Film Festival

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Associate Of Science (A.S.), Business Administration And Management, General