Sam Snell Email & Phone Number

Gravesend, GB

Southwark

• Directorate wide reorganisation saw me mapped into job role see TFL fault control operator for additional roles.Key Accountabilities
• Maintenance of all surface TFL owned assets.
• High levels of customer service delivery from first and second line working.
• Cost recovery roles processing and sending involves
• Multiple network coordination Meetings to ensure proactive Key Achievements
• Mobilization of One FM contract for bus stops and stands.

Palestra, Southwark

• Key Accountabilities
• Interrogate/diagnose faults to determine whether street or equipment at fault.
• Engagement with stakeholders, Local Authorities, Internal to ensure the safety of the TfL network.
• Prioritize workload and manage time effectively meeting tight deadlines/SLI’s while under pressure.
• Provide information/escalation updates to senior management on current situations on the network.
• Calm approach in responding and manging large incidents I.E. multiple system failures, power failures.

Southwark

• Key Achievements
• Manage 14 staff to ensure they understood fully every aspect of their role and met health and safety guidelines.
• Direct Line Management duties including ownership of the staff rota, annual leave, time sheets and overtime.
• Lead monthly operations reports to confirm contractual obligations were met.
• Manage transition curve in staff during Transformation of Asset Management
• Ensure daily maintenance and escalation targets meet across pan London Maintenance.

• Key Accountabilities
• Produce weekly operations reports to confirm contractual obligations were met.
• Collaborate with sub-contractors to schedule planned works.
• Confirm NRSWA permits with permission from stakeholders and create communication leaflets for MOP such as noise pollution.
• Meeting SLA’s which required careful monitoring to ensure the customer expectations were met. Quality management system and process was fundamental to the success of this business.
• Carry out regular meetings with line and senior management alike to discuss on going issues/solutions for improvement of the fault management process and operational needs.

• Key Accountabilities
• End to End service understanding.
• Delivering Team Tool box talks
• Mail sorting and delivery.Key Achievements
• Completion of apprenticeship scheme with ILM qualification.