Samantha Sorgiovanni Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

- Ensure that the support center runs smoothly, effectively, and professionally.- Continual Process improvement- Creating and maintaining documentation on processes- Reporting

- The first point of contact for all inbound Key Account/Priority customer interactions as well as a point of escalation for technical issues for Support Technicians.- Develop and maintain relevant knowledge and skills to be able to create solutions to technical/application customer problems and queries.- Contribute to the creation and updating of both customer and internal departmental documentation and knowledge, including processes and work instructions.- Responsible for the… Show more - The first point of contact for all inbound Key Account/Priority customer interactions as well as a point of escalation for technical issues for Support Technicians.- Develop and maintain relevant knowledge and skills to be able to create solutions to technical/application customer problems and queries.- Contribute to the creation and updating of both customer and internal departmental documentation and knowledge, including processes and work instructions.- Responsible for the completion of all assigned cases ensuring customer satisfaction and quality control. Show less

Australia

- The first point of contact for all inbound customer interactions - Develop and maintain relevant knowledge and skills to be able to create solutions to technical/application customer problems and queries.- Creating and maintaining documentation on processes, configuration and problem troubleshooting.- Keeping records of problems and their resolution.

Perth, Australia

- Prioritise, delegate and manage the workload of an internal team.- The primary point of contact for account managers.- Performing accurate Data Entry to update and maintain the accuracy of a CRM and other internal systems.- Quality Assurance checks over completed website builds.- Continually help to improve overall systems, client management and project management processes.- Subject Matter Expert on our chosen CRM

Perth, Western Australia, Australia

- Provide coaching and feedback to staff- Assisted in setting up and defining a Quality Assurance Process- Preformed QA analysis on actioned tickets and calls

- Followed processes to accurately and securely enter data and lodge applications for high priority applications in the Business space.- Oversee internal rostering of team members to ensure support is provided to other departments at all times.- Subject Matter Expert on Telstra Wholesales Managed Disconnection processes.

- Followed processes to accurately and securely enter data and lodge applications.- Identify areas of improvement and take steps towards implementing changes where possible and ensure the transition is smooth and functional.- Work in consultation with stake holders to review, prepare and implement new processes both permanently and as a workaround unexpected issues cause a break down in normal functions.- Acting as a point of customer resolution for TIO cases.- Supervised and… Show more - Followed processes to accurately and securely enter data and lodge applications.- Identify areas of improvement and take steps towards implementing changes where possible and ensure the transition is smooth and functional.- Work in consultation with stake holders to review, prepare and implement new processes both permanently and as a workaround unexpected issues cause a break down in normal functions.- Acting as a point of customer resolution for TIO cases.- Supervised and supported staff members in need of further training and assistance. Show less

Perth, Australia

- A point of contact for support via phone and email.- Provide High Quality of Customer Service to all clients and stakeholders.- Provide over the phone telecommunications support to clients and where required coach clients on how to perform problem-solving tasks.- Acting as a point of customer resolution for escalated calls as well as conducting calls to customers who provided low Net Promoter Scores.

Diploma, Photography

Certificate Iv In Photoimaging