• Assist CEO, president, and all executives with all computer issues• Currently in charge of over 800 computer desktops and laptops• Monitor and run server operations through star UNIX instances• Change out server tapes at perspective times• Monitor server room environment and temperature • Create hospital employees in security database• Create and assign user account in Star application• Create and assign user accounts for HCI application • Troubleshoot printers, desktops, laptops, and software• Unlock, reset, and add permissions to user accounts through active directory • Trouble shoot Citrix VPN on IPADS, desktops, and laptops• Assist in the push of upgraded software• Reimage desktops and laptops as needed• Remotely assist users in VBMC, Abrazo, and all SATX facilities• Troubleshoot and replace hardware as needed• triage support requirements, installations/implementations, assessmemts and any other request for customerEnvironment: Windows XP, Windows 7, Firefox, Internet Exporer, Safari, MS Access, MS Office 2000, MS Office 2010, Remote Desktop, Acitve Directory, VNC, Zenremote 32, Symanec Pc Anywhere, Novell, Oracle, Star, Footprints, Citrix VPN, Telnet, MS4, Novell Millenium Group - San Antonio, Tx June 2011 – August 2011Web Support• Troubleshoot website usaa.com.• Troubleshoot customers personal computers and make compatible for usaa.com website.• Troubleshoot java and adobe reader.• Assist users with Android and Iphone banking applications.• Assist and troubleshoot personal printers for deposit at home optionsEnvironment: Windows XP, Windows 7, Firefox, Internet Exporer, Safari, ITSM