Sam Starkey Email & Phone Number

Tamworth, GB

Derby, England, United Kingdom

Derby, England, United Kingdom

Derby, United Kingdom

In addition to the day to day Service Account & Delivery Management I am also responsible for the on boarding of new customers and the associated transition of services; including major service changes to existing customers and managing internal technical projects

Derby, United Kingdom

• Responsible for ensuring the successful delivery of hardware break-fix and support services, and overall account management for a number of high street retail accounts; with a combined revenue stream of c.£2m per annum.
• Designing and monitoring of KPI’s to ensure SLA targets are achieved and services are delivered to the contracted framework obligations.
• Producing metric reports in line with SLA and KPI’s and presenting to internal and external customers.
• Monthly service reviews with customers to present afore mentioned reports, discuss deliverables and maintain the CSI register.
• Internal and external supplier management, review and OLA/SLA governance.
• Regular trend analysis to identify areas of risk and subsequently proposing CSI recommendations during monthly service reviews with both customers and suppliers.

• Responsible for a team of technical support engineers and WiFi specialists providing technical support, training, engineering documentation and pre/post sales consultancy services to 100+ UK, NI & ROI engineers and.
• Technically Vetting 300+ service calls and handling 80+ 2nd level support calls per day and covering 24/7/365
• Technical transition for new business and major business change
• Research and training on new technologies, software and bespoke payment solutions mainly to the EPOS sector
• Designing and creating engineering and workshop support processes, procedures and technical manuals
• Designing training plans and delivering training to field and workshop engineers, and EU partners

• Spent 12 months self employed installing CCTV, Signage, IT and Electrical systems. Projects included
• CCTV, Music system, Structured cabling and EPOS system installations for Subway - Eat Fresh via PXSpace.
• Signage installations for Disney, Virgin, Store 21, Lesley Davies, Reel Cinema & Pets at Home - to name a few
• Electrical installations (complete refits back to board) for Bakers Oven and Gregg's via Enterprise Electrical
• Electrical installation on the BBC TV restoration project - Saracens Head - http://www.bbc.co.uk/birmingham/content/articles/2008/01/11/restoration_winner_feature.shtml

Derby, United Kingdom

• 4 years managing the delivery of rollout projects from kick off through to closure.All projects required me to
• Design, schedule and manage the rollout plan and ensure the project was delivered within the parameters of the budget.
• Support the engineers both technically and operationally.
• Regular reporting and feedback to the customer throughout the project.
• Project closure analysis and delivery feedback.Projects included but not limited to
• A C&P install and server upgrade rollout for a major high street food retailer with 700+ stores and 3500+ till lanes thought UK and NI.

Joining the company in 1996 as a YTS electronics engineer and spending the first year working in the workshop repairing ICL system 25's and EPOS till systems. In 1997 moved into the EPOS hangaring and commissioning side of the business.1997-2000 was spent as a field installation engineer of EPOS hardware and Plasma TV's; with a stint spent as the.

Electrical And Electronics Engineering, Nvq

Education record