• Implemented comprehensive training protocols to ensure high standards of service• Collaborated with team members and local businesses to personalize and successfully executecorporate events• Consistently exceeded sales goals by leveraging knowledge of local clientele and working with the staff as a whole to continue outperforming on a team level

Shift Manager • Oversaw daily operations• Managed a team of 30 employees to achieve fundamental benchmarks and adhere to corporatestandards• Created a positive work environment through effective communication• Maintained composure and professionalism when unexpected issues arose for guests or employeesTrainer/Bartender• Trained 30 servers and bartenders in company policy and procedures leading to effective teamwork, time management and customer-facing skills• Ensured company values were carried out with the highest standards while consistently increasing sales and winning internal sales competitions• Generated relationships with a vast and diverse set of patrons by creating a welcoming atmosphere with professional service that brought in new guests and retained past customers

• Edited print publications for international clients such as British Airways, Virgin Atlantic and Air Canada• Worked with a small team to translate menu copy in 15 languages• Communicated with international vendors to address speci fic needs