Sam Stokes Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

The leader within the business for customer oriented thinking; owning customer research, persona development, market positioning, customer journeys and competitive analysis.Responsible for cross-functional alignment and delivery of marketing strategy across product, performance marketing, customer success and partnerships.

Auckland, New Zealand

Member of the senior leadership team. Managed 4 direct reports.Responsible for growth in customer engagement and retention through customer-insights driven product improvement, product marketing, content and customer success to drive user engagement, churn reduction and revenue growth.

Auckland, New Zealand

Responsible for the planning and execution of campaigns and initiatives to support stakeholders in the brand, rural banking, business banking, wealth and KiwiSaver portfolios. Successfully introduced live-streaming as a content format and planned, produced and delivered both video and high quality blog content weekly. Ensured that objectives and briefs were clear, reporting was thorough and managed complex sign-off requirements.

Auckland

Creating and implementing Serato social media and content strategy alongside Chief Marketing Officer.Launched Serato studio spaces in New York and Los Angeles as content creation hubs to significantly boost artist featured content production and quality.

Managed a global artist relations team to identify key artists and influencers for Serato, develop / manage relationships and create content.

Customer support, content creation and technical writing.