• Assist clients with routine account-related requests such as: Funds transfers, automatic funds transfers (AFTs), stop payments, bank deposit products and service charges, ATM and debit Card usage and limits, checking and savings account transactions, funds availability, complete verification requests by third parties, Internet banking including bill pay and mobile banking and wire transfers. • Cross-sell bank products and services based on client needs, in accordance with the bank’s program standards. Products such as checking and savings accounts, mortgages, mutual funds, RRSP’s and TFSA’s, credit cards, personal lines of credit, personal loans and many creditor insurance products. • Research and resolve customer problems, acting as the client liaison between other bank departments when necessary. • Evaluate client requests for service charge refunds and process necessary paperwork to refund client service charges as necessary. • Ensure and maintain excellence in front-line coverage to greet and assist walk-in clients and cover the phones. • May input, maintain and/or delete ATM and Debit Cards within the system. • Assist clients in redeeming their savings bonds. • Contact clients on a daily basis to offer products and /or to obtain necessary signatures and documentation on accounts due to an exception or missing information. • Actively participate in training programs to maintain and acquire additional job knowledge and skills. • Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers. • Maintain the highest level of confidentiality with all information obtained. • Contribute to the fulfillment of department and company objectives and goals. • Comply with all department and company policies, procedures and regulations.

• My role as a men’s clothing advisor was to assist and guide men towards the clothing that helps best represent them.• My goal was to build a bond of trust with each client, helping him develop his personal style, advising him on additions to his wardrobe, making sure he can be confident that he is properly attired for every circumstance and occasion.• Follow up with each and every customer 3-4 weeks after they have bought merchandise, about their shopping experience and their level of satisfactory with the merchandise. • Made appointments with clients to come in for a measuring and for new product arrival.• Made calls to clients for special events taking place at the company.• Kept a file of clients’ preferences and needs for future references.• Sent e-pictures of new arrivals, arranged private shopping appointments and helped speed up the process by assembling selections from which you customers can choose.• Built clientele for and with Harry Rosen.

• Expert with all operating systems and technical support for all devices: iOS (apple), Android OS, Blackberry OS and Microsoft OS.• Provided outstanding customer-related support on and off the job.• Issued ticket numbers after consulting various technical support departments regarding issue escalations.• Responsible for training new employees on opening and closing procedures and effective techniques to sell.• Provided feedback to District and store manager as well as to the company regarding weekly sales, individual employee sales, and customer feedback and/or requests.• Built an outstanding amount of clientele for the company over the course of six months, and more clientele during the course of two years through customer satisfaction and through advertisement of the product.• Supervised employees when manager is off duty.• Ensured customer gratification with sales pitch and with product information.• Expert in overcoming objections and closing sales for the company.• Operated and balanced computerized cash register drawers and maintained high level of accuracy.

• Supervised product inventory; verify quantity and quality of product received.• Managed full and part time schedules of employees and other personal issues.• Supervising all daily functions of store activity to ensure full and effective customer service.• Maintaining a respectable friendly relation with co-workers.• Top seller in the store. Responsible for employees meeting daily targets/sales as well.• Coaching staff as required, while maintaining personal goals. • Ensure productivity is high.• Built clientele for Aldo Groupe.