-Enhanced customer service environments on On-Premises and Enterprise platforms, including Azure AD and Microsoft 365, by identifying and implementing improvements and conducting root cause analyses for recurring issues.-Managed and maintained On-Premises and Cloud Backup Services, implementing supporting solutions, and ensuring effective communication between internal teams and external customers.-Oversaw the maintenance of old asset inventory and related tracking documentation while… Show more -Enhanced customer service environments on On-Premises and Enterprise platforms, including Azure AD and Microsoft 365, by identifying and implementing improvements and conducting root cause analyses for recurring issues.-Managed and maintained On-Premises and Cloud Backup Services, implementing supporting solutions, and ensuring effective communication between internal teams and external customers.-Oversaw the maintenance of old asset inventory and related tracking documentation while working on the deployment of an Auto-pilot endpoint project, both on-premises and remotely.-Supported customers and infrastructure by working on Windows servers over VMware, demonstrating proficiency in maintaining and troubleshooting.-Successfully improved Net Promoter Score (NPS) from 15% to 65% within a 5-month period, consistently maintaining this high score. Show less

- Delivered initial support services to a network of over 350 stores across Canada, utilizing expertise in Cisco Meraki, Windows Active Directory, Dynamic 365, and Point of Sale (POS) systems.- Vigilantly monitored and managed the Business Integration support ticket queue/board, ensuring timely and effective resolution of issues in collaboration with Business Technology resources.- Fostered collaboration with cross-functional teams to guarantee seamless issue resolution, demonstrating… Show more - Delivered initial support services to a network of over 350 stores across Canada, utilizing expertise in Cisco Meraki, Windows Active Directory, Dynamic 365, and Point of Sale (POS) systems.- Vigilantly monitored and managed the Business Integration support ticket queue/board, ensuring timely and effective resolution of issues in collaboration with Business Technology resources.- Fostered collaboration with cross-functional teams to guarantee seamless issue resolution, demonstrating effective communication and coordination within the Business Technology domain.- Executed automated test plans to validate the precision and comprehensiveness of system enhancements and customization within Dynamic 365, complemented by manual system testing as needed. Show less

- Proactively managed and resolved technical and financial inquiries as the primary point of contact for customers, demonstrating a commitment to service excellence.- Conducted comprehensive troubleshooting for desktops and portable devices, ensuring prompt issue resolution and optimizing customer satisfaction levels.- Proven success in promoting company services and providing customized solutions that align with individual customer needs, showcasing a strong understanding of product… Show more - Proactively managed and resolved technical and financial inquiries as the primary point of contact for customers, demonstrating a commitment to service excellence.- Conducted comprehensive troubleshooting for desktops and portable devices, ensuring prompt issue resolution and optimizing customer satisfaction levels.- Proven success in promoting company services and providing customized solutions that align with individual customer needs, showcasing a strong understanding of product offerings.- Consistently surpassed sales targets, contributing significantly to departmental revenue growth through effective sales strategies and client engagement.- Generated detailed sales reports and analyzed trends to inform strategic decision-making processes, highlighting a data-driven approach to optimizing business performance. Show less

- Executed thorough diagnostic testing on communication lines, encompassing both copper and fiber, to ensure peak performance and reliability.- Identified and resolved issues within telecommunication networks at diverse sites, including industrial and residential locations, covering services such as telephones, Internet, cable, and TV.- Maintained meticulous records and testing data for new installations, upgrades, and routine maintenance cycles, contributing to efficient documentation… Show more - Executed thorough diagnostic testing on communication lines, encompassing both copper and fiber, to ensure peak performance and reliability.- Identified and resolved issues within telecommunication networks at diverse sites, including industrial and residential locations, covering services such as telephones, Internet, cable, and TV.- Maintained meticulous records and testing data for new installations, upgrades, and routine maintenance cycles, contributing to efficient documentation and tracking of system performance.- Actively promoted company services, cultivating strong customer relationships through effective communication and delivering exceptional service experiences.- Demonstrated expertise in troubleshooting, diagnosing, and repairing telecommunication systems, underscoring a commitment to optimizing network functionality and customer satisfaction. Show less

- Effectively resolved customer concerns and judiciously escalated issues to management, demonstrating a commitment to customer satisfaction and issue resolution.- Contributed to strategic decision-making by providing management with pertinent sales information, offering valuable insights for optimizing business performance.- Demonstrated proficiency in maximizing sales opportunities through the application of effective selling techniques and alignment with company programs.-… Show more - Effectively resolved customer concerns and judiciously escalated issues to management, demonstrating a commitment to customer satisfaction and issue resolution.- Contributed to strategic decision-making by providing management with pertinent sales information, offering valuable insights for optimizing business performance.- Demonstrated proficiency in maximizing sales opportunities through the application of effective selling techniques and alignment with company programs.- Facilitated training sessions for technical staff and clients, fostering continuous improvement and ensuring alignment with industry best practices.- Cultivated a customer-centric approach by establishing and nurturing customer relationships, enhancing loyalty, and driving additional sales; additionally, led departmental sales efforts, instilling a selling culture among associates. Show less

- Orchestrated and supervised a team of computer technicians, providing leadership in the oversight of repairs and troubleshooting activities to ensure optimal operational efficiency.- Cultivated an environment conducive to productivity, maintaining a focus on delivering the highest level of customer satisfaction through effective team management.- Implemented and optimized policies and procedures to streamline workflows, reducing backlogs and enhancing overall team performance.-… Show more - Orchestrated and supervised a team of computer technicians, providing leadership in the oversight of repairs and troubleshooting activities to ensure optimal operational efficiency.- Cultivated an environment conducive to productivity, maintaining a focus on delivering the highest level of customer satisfaction through effective team management.- Implemented and optimized policies and procedures to streamline workflows, reducing backlogs and enhancing overall team performance.- Played a key role in the onboarding process, actively assisting and training new hires, contributing to the development of a safe and productive work environment.- Demonstrated effective organizational skills by systematically organizing and prioritizing tasks, ensuring a structured and efficient approach to team responsibilities. Show less

- Cultivated enduring customer relationships, strategically fostering loyalty and creating opportunities for enhanced sales.- Spearheaded sales initiatives within the department, championing a sales culture among associates to optimize revenue generation.- Offered customers tailored technical and financial solutions, ensuring satisfaction through a personalized and consultative approach.- Demonstrated leadership in driving sales efforts, consistently aligning strategies with… Show more - Cultivated enduring customer relationships, strategically fostering loyalty and creating opportunities for enhanced sales.- Spearheaded sales initiatives within the department, championing a sales culture among associates to optimize revenue generation.- Offered customers tailored technical and financial solutions, ensuring satisfaction through a personalized and consultative approach.- Demonstrated leadership in driving sales efforts, consistently aligning strategies with organizational goals for sustained growth.- Leveraged a proactive approach to customer engagement, combining technical expertise and financial acumen to deliver solutions that met customer needs and expectations. Show less

- Founded and managed an independent business specializing in crafting customized desktop computers, focusing on Windows 98, XP, and Windows 7 operating systems.- Demonstrated expertise in maintaining and troubleshooting desktops and laptops, ensuring optimal performance and client satisfaction through a comprehensive approach.- Established proficiency in small business networking, overseeing tasks from cabling infrastructure setup to diagnosing and resolving server and home network… Show more - Founded and managed an independent business specializing in crafting customized desktop computers, focusing on Windows 98, XP, and Windows 7 operating systems.- Demonstrated expertise in maintaining and troubleshooting desktops and laptops, ensuring optimal performance and client satisfaction through a comprehensive approach.- Established proficiency in small business networking, overseeing tasks from cabling infrastructure setup to diagnosing and resolving server and home network issues.- Provided end-to-end support for small business networking, addressing challenges from initial cabling setup to resolving complex server and home network problems, contributing to seamless operations.- Cultivated strong client relationships, delivering excellent service and personalized attention to computing and networking needs, resulting in a loyal customer base and a reputation for excellence in custom desktop solutions. Show less