Sam Taleb Email & Phone Number

Edmonton, AB, CA

Edmonton, Alberta, Canada

-Enhanced customer service environments on On-Premises and Enterprise platforms, including Azure AD and Microsoft 365, by identifying and implementing improvements and conducting root cause analyses for recurring issues.-Managed and maintained On-Premises and Cloud Backup Services, implementing supporting solutions, and ensuring effective communication.

Edmonton, Alberta, Canada

- Delivered initial support services to a network of over 350 stores across Canada, utilizing expertise in Cisco Meraki, Windows Active Directory, Dynamic 365, and Point of Sale (POS) systems.- Vigilantly monitored and managed the Business Integration support ticket queue/board, ensuring timely and effective resolution of issues in collaboration with.

Edmonton, Alberta

- Proactively managed and resolved technical and financial inquiries as the primary point of contact for customers, demonstrating a commitment to service excellence.- Conducted comprehensive troubleshooting for desktops and portable devices, ensuring prompt issue resolution and optimizing customer satisfaction levels.- Proven success in promoting company.

Edmonton, Alberta

- Executed thorough diagnostic testing on communication lines, encompassing both copper and fiber, to ensure peak performance and reliability.- Identified and resolved issues within telecommunication networks at diverse sites, including industrial and residential locations, covering services such as telephones, Internet, cable, and TV.- Maintained.

Saskatoon, SK

- Effectively resolved customer concerns and judiciously escalated issues to management, demonstrating a commitment to customer satisfaction and issue resolution.- Contributed to strategic decision-making by providing management with pertinent sales information, offering valuable insights for optimizing business performance.- Demonstrated proficiency in.

Saskatoon, SK

- Orchestrated and supervised a team of computer technicians, providing leadership in the oversight of repairs and troubleshooting activities to ensure optimal operational efficiency.- Cultivated an environment conducive to productivity, maintaining a focus on delivering the highest level of customer satisfaction through effective team management..

Saskatoon, SK

- Cultivated enduring customer relationships, strategically fostering loyalty and creating opportunities for enhanced sales.- Spearheaded sales initiatives within the department, championing a sales culture among associates to optimize revenue generation.- Offered customers tailored technical and financial solutions, ensuring satisfaction through a.

Cairo, Egypt

- Founded and managed an independent business specializing in crafting customized desktop computers, focusing on Windows 98, XP, and Windows 7 operating systems.- Demonstrated expertise in maintaining and troubleshooting desktops and laptops, ensuring optimal performance and client satisfaction through a comprehensive approach.- Established proficiency in.

Certification, Computer Network Administrator (Cna), Certification

Activities and Societies: ●Technologies studied include: Windows Server, vSphere, Hyper-V, Cisco routers and switches, Microsoft Exchange.

Diploma, Computer Systems Networking And Telecommunications, Graduated

Activities and Societies: •Technologies studied include Ethernet wiring, Windows operating systems, and windows server 2000. •Coursework.

Bachelor'S Degree, Computer And Commercial Science, Graduated

Activities and Societies: ●Technologies studied include DOS and Windows operating system, Programing language like BASIC, COBOL, and C++.