Task with day to day troubleshooting of IT systems and equipment

During my time at BAE Systems, which I was contracted by Baytree, I worked as IT support which involved me answering calls from colleagues across the site to aid them in any technical need, further from this I also would go to meeting rooms if there was any issues present I.e projector not working or a laptop not connecting. During covid it was much more quiet which allowed me to focus on the WYSE project which involved me replacing something we called “WYSE Terminals” which allowed users to remote and present projects. I had to make sure each WYSE terminal was traceable using RFID badge that I stuck to them and then marked them down to the meeting room they was in. This always allowed for me to check where they are, if they was powered on and allowed me to restart them remotely