I act as a liaison between the company and its employees and customers, and reach out to local businesses who could benefit from our product, the Aeolian HiLo pump.

-Answer customer service inquiries via phone for both stores and customers-Answer emails at a rate of at least 7 contacts per hour -Resolve issues at a rate of 91% first contact resolution -Selected to represent the Contact Center for the 2018 Supima Immersion trip-Presented information I learned about Supima Cotton on the 2018 Supima Immersion Trip to 60 contact center associates plus some members of executive leadership.-Earned a 5/5 on my performance evaluation my first year working in a contact center environment-As a member of the Store Ops team, ran reporting and reviewed on average 200 orders a day, used Excel to view and manage data-Analyzed data which led to solving an issue preventing orders from shipping to APO, DPO, and FPO addresses in time for Holiday 2018-Once a month, served as point of contact for 60 agents during leadership meetings, while we were in office-Still employed, after the Contact Center downsized from 60 to 12 agents

-Consistently among top 10% in Wax Pass sales for CT and RI region-Sold on average $75-$100 package $/hour-Acted as interim manager between 3 managers at my center-Ran weekly team meetings for our team of 14 as interim manager, as well as had weekly 1 on 1 meetings with the wax specialists-Helped the owner review applications for employment for both Guest Services Associates and Wax Specialists

I interned with the Gona project January to February in 2015 and again in 2017. In 2015 most of my duties included organizing the fossil and lithics collection and making sure everything was catalogued. In 2017 I was mostly conducting independent research for my honors thesis. This included flintknapping and conducting butchery experiments.

This was a marketing internship with a local wedding photographer. Most of my duties were to research wedding blogs for photo submission. I helped design and print postcards to attract new clients. I ran errands to the printer and helped resize photographs.