Listed as the 7th largest bank in the country, with approximately $118 billion in deposits; Department contracted with IBM and sent offshore Nov 2009Provided technical network support for all network infrastructure in the SunTrust footprint including over 1,600 branch circuits, 3,000 ATM circuits, hundreds of SunTrust Mortgage sites across the country, and multiple operation centers from Maryland to Miami, as well as 4 datacenters in India and one in Mexico. Highly skilled with Orion… Show more Listed as the 7th largest bank in the country, with approximately $118 billion in deposits; Department contracted with IBM and sent offshore Nov 2009Provided technical network support for all network infrastructure in the SunTrust footprint including over 1,600 branch circuits, 3,000 ATM circuits, hundreds of SunTrust Mortgage sites across the country, and multiple operation centers from Maryland to Miami, as well as 4 datacenters in India and one in Mexico. Highly skilled with Orion, Visual, and Opsware monitoring systems, and the prioritization and initiation of trouble tickets. Had daily professional interaction with vendors (Verizon, AT&T, Qwest, CISCO) and escalation when appropriate. Worked closely with technical teams helping initiate, complete, and monitor the system and network changes. Weekly assisted external users and vendors with tasks requiring changes to our systemsIndependently designed 30+ visio diagrams to assist local staff understanding of specific network connectivity and physical location and layout.Familiar with all size data circuits from DS0 to OC-192 to Gigabit EthernetInspected over 100 technical Network documents and eliminated or updated incorrect data prior to the offshore turnover. Show less

was eliminated - Reduction-In-Force Oct 2007Established and maintained SNA connectivity between mainframe front-end-processors and peripherals such as AS400, TANDEM, and external customers such as Federal Reserve Bank, Equifax, etc. Built and maintained over 300 ATM line connections between the TANDEM and 'host' routers on site. Managed and performed systematic failover testing on multiple DataCenter and 'high profile' sites to prove redundant data paths were available and to make… Show more was eliminated - Reduction-In-Force Oct 2007Established and maintained SNA connectivity between mainframe front-end-processors and peripherals such as AS400, TANDEM, and external customers such as Federal Reserve Bank, Equifax, etc. Built and maintained over 300 ATM line connections between the TANDEM and 'host' routers on site. Managed and performed systematic failover testing on multiple DataCenter and 'high profile' sites to prove redundant data paths were available and to make recommendations where appropriate. Performed the daily tasks of troubleshooting the more complex issues passed from the network help-desk. These issues usually involved slow response time and required coordinating with specific users to perform TCP/IP packet captures (using Opnet) between their workstations and target devices followed by generating the reports identifying the areas of probable trouble. 1 of the 4 engineering positions was eliminated in 2007 and mine was chosen.DataCenter relocation - Successfully procured and installed cabling and hardware and helped coordinate and install 150+ circuits required to move our entire datacenter infrastructure from one physical location to another.Documentation - Established a library of over 75 visio diagrams of various hardware/circuit connectivityFailover testing - After utilizing Opnet software to simulate specific failover tests and correcting the failure points that the simulation exposed, I performed successful failover tests on 12 high impact sites24x7 oncall every 3rd week Show less