Sam Tully Email & Phone Number

Toowoomba, Qld, Au

Toowoomba, Queensland, Australia

 Spearheaded the strategic expansion of our brand into the burgeoning Toowoomba market, ensuring seamless market entry and brand establishment. Demonstrated expertise in managing bullion sales and gold buying operations, optimising profitability and maintaining a competitive edge. Nurtured and maintained enduring professional relationships with a diverse network of business partners, effectively creating a robust pipeline for new business opportunities and sustained sales growth. Played a pivotal role in the development and execution of comprehensive marketing plans and initiatives, leveraging market insights and trends to drive brand visibility and customer engagement. Acted as a primary liaison between the company and clients, providing insightful information on the range of services offered through our head office, encompassing Vault Facilities, Coin Services, and Auction Service. Assumed a leadership role in overseeing and managing the construction of a new store, collaborating closely with the CFO to ensure seamless execution within budgetary constraints. Demonstrated effective leadership by maintaining oversight of the daily operations of the Toowoomba store, ensuring operational excellence and customer satisfaction.Key Achievements: Skilfully orchestrated the successful launch of the new store in the Toowoomba market, establishing a prominent and enduring presence in the region. Achieved remarkable sales growth and market development for the store, showcasing a consistent track record of exceptional performance. Strategically implemented marketing plans and innovative strategies, resulting in increased brand awareness and market penetration. Cultivated and nurtured highly productive business relationships, instrumental in driving the store's sustained growth and raising its profile within the Toowoomba market.

Brisbane, Queensland, Australia

 Demonstrated financial acumen by managing critical aspects of the business, including cash flow, payroll, accounts payable, and accounts receivable, ensuring sound fiscal health. Consistently met and exceeded KPIs, driving business growth and financial success.  Proactively identified and cultivated new business growth opportunities, contributing to the overall expansion and success of the organisation. Shouldered Human Resources responsibilities, encompassing recruitment, onboarding of new team members, and performance management, ensuring a high-performing workforce. Spearheaded the development of a new brand from its conceptual stage through to the successful launch of the first store, showcasing a keen understanding of brand development and execution. Formulated and executed local area marketing initiatives and played a pivotal role in shaping the broader marketing strategy in collaboration with agency partners, enhancing brand visibility and market reach.Key Achievements:  Successfully spearheaded the launch of the inaugural store, from the initial concept to opening. This encompassed the identification of the site location, skilful negotiations with landlords for leases, meticulous store design, and effective management of the store construction process. Orchestrated seamless integration with the parent company, Imperial Group, resulting in a successful rebranding initiative that positioned the store as Imperial Bullion. Demonstrated a remarkable track record of achieving continuous growth, driven by an unwavering commitment to delivering exemplary customer service and employing a sales-focused approach. Pioneered the creation of a new brand from its inception, overseeing all aspects of brand development. This included delivering key elements such as branding collateral, logos, customer segmentation strategies, comprehensive marketing strategies, innovative store designs, and meticulous project management for the store construction phase.

Brisbane, Queensland, Australia

While searching for a full time role I have taken on a temporary role through 3PC in a labour hire arrangemnet at Boating Lifestyle Adventure (BLA) in Brisbane. Duties include checking orders, packing orders, picking orders, labeling orders for transport, stocktaking and other general warhousing tasks. While only a temporary role, I have gained valuable experience into warehouse operations and logistics, which has expanded my overall operational skills and knowledge.

Brisbane, Australia

 Overseeing and managing operational processes across Lenard's store network on a national scale, ensuring consistent and efficient operations. Identifying opportunities for enhanced operational efficiency by reviewing existing procedures and implementing strategic changes to capitalise on identified opportunities. Playing a pivotal role in expanding the company's store network by project-managing the opening of new stores, overseeing every aspect of the process. Leading the management and conceptual development of the new Lenard's Ready-To-Go company store model, fostering innovation and growth. Efficiently overseeing the financial performance and accountability of company stores, based on their budgets and P&L statements. Driving sales growth through localised store marketing (LSM) strategies and prudent cost management. Spearheading the development of store designs and managing the tender process for new store constructions.Achievements: Initiated, developed, and successfully implemented a range of business improvement strategies across the store network, optimising overall performance. Orchestrated the successful launch of new Ready-To-Go stores in Capalaba, Lutwyche, and Fairfield, with consultation for further expansion into North Queensland. Pioneered the pilot program for "Lenard's Delivered," a home delivery service, positioning it for a seamless rollout when the business conditions are favourable. Developed and executed improved stock management procedures in Lenard's company stores, resulting in greater efficiency in delivery methods and cost management. Implemented structural and cost improvement measures within the store network, enhancing overall effectiveness. Established a positive team environment across Lenard's company store network through the implementation of a structured team framework and proactive stakeholder engagement efforts.

Brisbane, Australia

As a member of the Operations and Innovation team my role was aimed at improving store operations as well as the service provided to Franchise Owners, Team Members and the Field Operations Team through identification, innovation and implementation of projects and processes designed to improve store operations and also communication channels from Head Office to stores. This included project management of both tech and field based projects as well as hands on coaching and support. Success was achieved through years of experience and nowledge gained from many years of industry experience, working collaboratively and building strong personal relationships with Franchise Partners, Field Operations and Training Team Members as Stakeholders from within Support Office and External Supply Partners and a can do attitude to reach the desired outcome.

Brisbane, Australia

Support, coach and mentor up to 40 Franchise Partners accross up to 70 stores in a territory spanning from North QLD to Northern NSW, to grow their business by working with them and their team, to grow sales and maintain profitability by maximising existing sales opportunities, growing customer base and maintaining store operational costs within defined guidelines. A role where no two days were ever the same a high degree of versatility, resiliance and problem solving ability was required to achieve the success in the role I was able to achieve. Also responsible for working with franchisees on opportunities to grow store portfolios, increasing overall brand store footprint in the process.

Brisbane, Australia

Consult with and mentor up to 20 Franchise Partners and their teams to achieve key performance indicators of sales growth, cost of employment and cost of good sold to achieve store profitability. Also, responsible for supporting new franchisees into the group, support the store opening process through hands on training and coaching and ongoing support

Brisbane, Australia

(Casual June 2005 - February 2006 whilst still working in store at Toowong)Responsible for brining new stores into the market starting from project management of logistical tasks such as the coordination receiving stock and equipment in the lead up, managing handover from shop fitters to operations, store set up for trade, Franchisee and Team Member training and operational support once store commences trade. Managed a team of up to 15 store openers across multiple simultaneous store opening sites at times to achieve the outcome of setting Franchise Partners up with the best chance for success in their new business.

Brisbane, Australia

Managed Cafe-Bar-Restaurant of 120 seats trading across all day parts. Managed team of up to 30 team members. Responsible for rostering, stock ordering, Team Member hiring and training, daily shift operations including barista, front of house operations and back of house/ kitchen operations. Known for excellent customer service and even better coffee, built a strong following of regular customers because of my quality of product and service.