Sam Vigar Email & Phone Number

Cuckfield, Gb

Hove, England, United Kingdom

- Ensure complaints are handled to high standards and within stipulations outset by the regulator and under multiple binding authorities.- Conduct internal and where required insurer audits for all customer facing staff to highlight areas of improvement and ensure service is maintained to a high standard.- Design and deliver training for all new employees through to sign off.- Organise external training from insurers and suppliers.- Monitor staff training hours and requirements in line with regulatory guidance.- Produce reporting on all above arears for key stakeholders.- Manage complaint relationships with insurers, and administrators.- Assess, investigate, and implement fixes and improvements for process failures across the front end of the business.- Maintain logs for:o QA Errorso Material and GDPR breacheso Complaintso Claims FNOL- Attend meetings with suppliers and partners where required.- Maintain version control and sign off on all documentation within the business.- Keep up to date with compliance and regulator changes to ensure the business is secure and not at risk of breaches. Also Responsible for:Internal Compliance LiaisonProcess & Controls Managing external relationships for Complaints & Claims FNOL

Hove

Specialists in protection products including Income Protection, Life, Critical, and Redundancy insurances.

Brighton

Brighton, United Kingdom

Haywards Heath, West Sussex, United Kingdom

Duties • Assisting in the day to day running of a team of 10• Allocating work to the team• Answering referrals from within the team• Providing claims knowledge to other areas such as Customer relations to help with complaints• Completing monthly audits and providing feedback to the team• Handling a complex case load including Customer fatalities, Fire and New Vehicle Replacement Claims• Maintaining and exceeding Telephony and Task SLA’s• Identifying areas of knowledge which need improving within agents and providing coaching to develop these areas• Authorising Payments to customers and suppliers• Resolving complaints within FCA guidelines• SME for New Vehicle replacement cases

Haywards Heath, West Sussex, United Kingdom

Haywards Heath

Duties • Uploading reports of new incidents received from phone and post to the system. • Completing indemnity checks using industry recognised Databases. • Discussing all options of claiming with Customers• Correctly allocating files to the relevant teams and handlers.

Btec, Technical Theatre/Theatre Design And Technology, Distinction

Gcse'S, 10 Gcse'S A - C