​​I am Enthusiastic, energetic, motivated, and hard working with a passion for a career in Information Technology. I am confident and keen to learn with strong attention to detail act as a good communicator and I am also able to work under pressure, when under pressure I always perform to the best of my abilities to finish a job. I am always willing to learn new things and to adapt to the job on the go. I feel I am approachable and work well in team situations or as an individual.​ I currently have the knowledge to diagnose hardware and software issues. I also have basic experience with Linux/Unix/Windows systems; however, I am keen to further my knowledge in Information Technology. I have around a year’s experience within the incident/problem management role as well as supporting the change management process. In my spare time I like to build/improve my personal computer by replacing components and modifying various parts of the software. I also perform basic maintenance tasks on various other computers. KEY SKILLS AND EXPERTISE Communication skills Working in a team Good organisation skills Presentation Skills People skills Quick typing skills Attention to detail Touch type Change Management Incident & Problem Management Diagnosing hardware and software issues Operating systems: Linux/Unix/Windows Microsoft Word, Excel, and PowerPoint CRM and service management system SolarWinds, Nagios and Icinga monitoring tools  ITSM tools – ServiceNow, Jira, Alemba