Sam Ward Email & Phone Number

Cedar City, Ut, Us

Manage escalated support cases and collaborate with the product development team to prioritize requests and product issues with an eye towards customer experience and expectations. Leading a team of subject matter experts to address escalated support cases as needed. Collaborating with the development and sales teams to effectively deal with product deficiencies and their potential impact on QSC business. Oversee the feedback of product and application knowledge onto the support teams through proactive communication, documentation and training.

Costa Mesa, Ca

Member of the Advanced Support Team supporting all elevated issues related to video, USB, SIP, and network security.

Anaheim, Ca

Management of projects supporting customers and the products they use in existing applications. Providing extensive technical support, and interaction with internal departments such as Engineering, Product Development, and Quality Assurance in order to insure timely and complete implementation of customer requirements.

Anaheim, Ca

Expert on products usage and integration.Technical engineering support for the pre-sales and post sales process.Technical support for low voltage integrators and electrical contractors.Extensive audio visual and control support, system design and product training to Universities, Colleges, a large established base of professional design firms, A/V Integrators, and various Government Agencies. Build personal relationships with A/V integrators. Rapidly respond to RFPs, voicemails and emails regarding sales and technical inquires.Technical liaison for interfacing, distribution, switching, signal processing, collaboration systems, video walls, IP streaming, video conferencing, A/V classrooms and control system equipment. Fast-pace office environment required for maintaining technical support to a large customer base. Extensive use of customer relationship management database (CRM) and sales order , repair and technical documentation databases. Interface with technical and non-technical clients providing system design, system validation, trouble-shooting, training and to provide product specifications.Interpret and understand detailed specification bid sheets required for large corporations, higher education institutes and government agencies regarding A/V upgrades and new construction.Mock up A/V and control systems in-house to ensure functionality or to duplicate an issue being experienced on site. Coordinate with Product Development, Engineering, Repairs and other departments to resolve customers concerns and issues. Excellent understanding of AV, control and IP systems including but not limited to AEC, AES, ASI, ATSC, DHCP, DisplayPort, DNS, DSP, DVI, EDID, Ethernet, Fiber Optics, HD, HDCP, HDMI, IP, NTSC, RS232, SDI, Signal Processing, SMPTE, Subnets, VGA, Video Scaling, VTC and 6G/3G/HD/SD-SDI.Draft A/V design drawing in AutoCAD.

Eugene, Oregon Area

While in school working on my graduate degree at OSU, owned and operated home improvement business. Started up and developed into a successful business. Managed professional contracts. Generated new clientele. Installed product in homes and businesses. Improved process forgreater return. Managed employees, customer relationships, sales, financial records,marketing, customer database, business-to-business networking, exhibits and productinventory. Sold business for a profit.

San Luis Obispo, California Area

While in school working on my undergrad degree at Cal Poly, troubleshot and produced cinema sound, light and color products for a global supplier of quality cinema equipment.Built, calibrated and tested projection analyzers, the projection screen analyzer (PSA) and the projection color analyzer (PCA).Built, tested, calibrated and troubleshot the microphone multiplexor system (MMP-10). Testing, final system testing, and common-mode noise reduction of the JSD-100 and JSD-80 cinema sound processors.Produced solid state red LED Exciter lamps. Developed exceptional soldering skills, through-hole mounting and microscopic surface mounting.

While in school working on my undergrad degree at Cal Poly, managed 35-unit apartment complex with nearly 100 in residence. Directed maintenance,marketing, advertisement, bookkeeping, cleaning and rental agreements. Enforced rentalagreements.

Assisted cashier, operated point of sale, and gave technical advice to customers concerning electronic devices.

Managed local sorority house, supervising a cook, housekeeper, lawn care service, andrepairs for 23 occupants.

Master Of Engineering (M.Eng.), Electrical Engineering

Requirements met while working full-time and running a business Digital Signal Processing Information Theory Stochastic Signals.

Bachelor Of Science (B.S.), Electrical Engineering

Digital Signal Processing C and UNIX Digital Image Processing Stochastic Processes Discrete Time Filters Photonic Engineering Fiber Optic.