Sam Ward Email & Phone Number

Cedar City, UT, US

Manage escalated support cases and collaborate with the product development team to prioritize requests and product issues with an eye towards customer experience and expectations. Leading a team of subject matter experts to address escalated support cases as needed. Collaborating with the development and sales teams to effectively deal with product.

Costa Mesa, CA

Member of the Advanced Support Team supporting all elevated issues related to video, USB, SIP, and network security.

Anaheim, CA

Management of projects supporting customers and the products they use in existing applications. Providing extensive technical support, and interaction with internal departments such as Engineering, Product Development, and Quality Assurance in order to insure timely and complete implementation of customer requirements.

Anaheim, CA

Expert on products usage and integration.Technical engineering support for the pre-sales and post sales process.Technical support for low voltage integrators and electrical contractors.Extensive audio visual and control support, system design and product training to Universities, Colleges, a large established base of professional design firms, A/V.

Eugene, Oregon Area

While in school working on my graduate degree at OSU, owned and operated home improvement business. Started up and developed into a successful business. Managed professional contracts. Generated new clientele. Installed product in homes and businesses. Improved process forgreater return. Managed employees, customer relationships, sales, financial.

San Luis Obispo, California Area

While in school working on my undergrad degree at Cal Poly, troubleshot and produced cinema sound, light and color products for a global supplier of quality cinema equipment.Built, calibrated and tested projection analyzers, the projection screen analyzer (PSA) and the projection color analyzer (PCA).Built, tested, calibrated and troubleshot the microphone.

While in school working on my undergrad degree at Cal Poly, managed 35-unit apartment complex with nearly 100 in residence. Directed maintenance,marketing, advertisement, bookkeeping, cleaning and rental agreements. Enforced rentalagreements.

Assisted cashier, operated point of sale, and gave technical advice to customers concerning electronic devices.

Managed local sorority house, supervising a cook, housekeeper, lawn care service, andrepairs for 23 occupants.

Master Of Engineering (M.Eng.), Electrical Engineering

Requirements met while working full-time and running a business Digital Signal Processing Information Theory Stochastic Signals and.

Bachelor Of Science (B.S.), Electrical Engineering

Digital Signal Processing C and UNIX Digital Image Processing Stochastic Processes Discrete Time Filters Photonic Engineering Fiber Optic.