Sam Webster Email & Phone Number

Taunton, England, United Kingdom

• To provide first and second line technical and operational support service for ICT users and systems thought schools in Somerset.• Implement the successful roll-out of new or changed software for the schools.• To provide installation service of PCs, Laptops, peripherals and software.• Organise and prioritise workload to meet service level agreements.• To maintain and update system documentation and operational procedures.• Working to tight deadlines and remaining calm under pressure.• Ability to work on own initiative whilst being an effective member of a team.

Taunton, England, United Kingdom

• To provide first and second line technical and operational support service for ICT users and systems throughout the Trust.• Repair hardware (e.g. PCs, Printers), software, networking faults.• Implement the successful roll-out of new or changed software, hardware e.g. Printer consolidation & EPR roll-outs.• To provide installation service of PCs, Laptops, peripherals and software.• Deputising for the Team leader in their absence – triaging calls• IT Procurement – liaising with outside companies to get the best deals for the business.• Organise and prioritise workload to meet service level agreements.• To maintain and update system documentation and operational procedures.• Working to tight deadlines and remaining calm under pressure.• Ability to work on own initiative whilst being an effective member of a team.

Taunton, England, United Kingdom

To deliver a first line support service via the ICT Customer ServiceDesk.• To ensure all ICT Customer Service Desk calls are prioritised to agreed standards, monitoring completion timescales and reporting timescales / outcomes to end users.• To communicate fully with customers, end users, staff and third parties in a professional manner.

Somerset, England, United Kingdom

• Basic network maintenance and patching.• Cable pulling and laying at external sites within UK and Europe • Testing and terminating cables• Patching panels• Solving issues related to cables and networks• Supporting the rest of the team to ensure projects are completed according to their delivery date.

Btec National Diploma, Ict Practioners System Support, Merit Award

Btech, 1St Diploma For Ict Practioners, Pass

Education record