- Assisted clients from many different industries and professions in-person and remotely through telephone, email, and live instant messaging.- Maintained meticulous documentation in ticketing system (Zendesk).- Created and improved upon existing documentation in documentation software (IT Glue).- Proficient with Microsoft 365 admin tenant and applications, as well as various accounting, legal, medical, and engineering software.- Frequently set up remote connections and assisted users needing to work from home.- Extensive knowledge of workstation and networking equipment setup, installation, and maintenance.- Experience with inventory management and liaising between parties for procurement of hardware.- Working knowledge of Active Directory, Azure Virtual Desktop, and Remote Desktop Services.- Experience with Fluke Networks equipment.

- Produced tofu, sauerkraut, and a range of other fine food products that were distributed to grocery stores and restaurants across Canada.- As the lead packager, I ensured that all products were packaged, boxed, and shipped neatly and efficiently. Attention to detail and care were paramount to the operation.